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IT Service Manager for Endpoint Protection Service (m/f) – Remote

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Portugal

Offer summary

Qualifications:

At least 3 years of Service Management experience, Experience building or operating IT solutions, Proficient in monitoring and reporting KPIs, Knowledgeable in IT Infrastructure and Applications, Current ITIL certification, fluent in English.

Key responsabilities:

Manage the IT endpoint protection service
Monitor and report key performance indicators
Set up SLA and OLA agreements with providers
Ensure efficient service delivery
Collaborate with internal teams for improvement

Match Profiler SME https://www.m-profiler.com/

51 - 200 Employees

See more Match Profiler offers

Job description

Descrição da Empresa

Somos uma Consultora com competências multidisciplinares dotada de um portfólio que abrange diversas áreas, como Financeira, Telecomunicações, Automóvel. Desenvolvemos Produtos e Projectos. Estamos presentes em empresas de referência Nacionais e Internacionais. A nossa combinação única de soluções tecnológicas, metodologias e os nossos recursos humanos qualificam a entrega aos nossos clientes.

Descrição da Função

Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile: IT Service Manager for Endpoint Protection Service (m/f) – Remote What do you need to have: Hard Skills:

At least 3 years of Service Management within IT
Involvement in building IT solutions or operating IT solutions from a service perspective
Monitoring and reporting KPIs, setting up SLA and OLA agreements
Knowledge in IT Infraestruture and Applications
Experience with service providers, Management and monitoring of services
Current ITIL certification
Fluency in English Soft skills
Good communication
Team spirit
Proactivity
Time management What we can offer:
Personalized support from your team
Your manager will take into consideration your motivations and suggestions
Victories will be celebrated together
Your HR and Support Teams will always be available to help
Constant feedback on your work
A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
And, of course, many gatherings and social events Localização
Lisboa, Portugal