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Application Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Kazakhstan

Offer summary

Qualifications:

Experience with Aveva PI Administration, Fundamental SQL database administration, Understanding of networking concepts, B2+ English level proficiency, Degree in a technical discipline preferred.

Key responsabilities:

Provide first and second-line application support
Manage user administration, status reporting, and troubleshooting
Ensure system and application availability
Maintain application documentation and configurations
Oversee application maintenance and integration tasks

EPAM Systems Information Technology & Services XLarge https://www.epam.com/

10001 Employees

See more EPAM Systems offers

Job description

We are searching for an Application Support Engineer. On this role you will encompass the first- and second-line support, application administration, vendor liaison and basic authorship of supporting documentation for a specific set of engineering/ operational applications.

Responsibilities

Provide initial support for: user administration activities, reporting of application status and issues, troubleshooting application issues, incl. data ingress /egress
Issue escalation to support vendors and facilitating issue resolution in accordance with commercial vendor agreements
Ensure system availability
Maintain application configurations
Maintain application documentation such as User guides or supporting technical information
Provide application maintenance activities: applying system updates such as application patches, database scripts and migrations, ensuing data integration links are operational and interfacing with technical teams for infrastructure support (e.g. backups and application of system patches), and cyber security tasks
Oversee and carry out assigned work with particular emphasis on product quality
Perform all duties with due regard to the health, safety of self, others and of the environment in which they are undertaken
Ensure that assigned tasks are delivered to a high standard, in a timely manner and in line with product requirements

Requirements

Experience with Aveva PI Administration, configuration and system maintenance
Fundamental SQL database administration
Understanding of networking concepts
Excellent communication skills, written and verbal
Strong analytical skills
B2+ English level proficiency

Nice to have

A degree in a technical discipline and/or an ITIL qualification
Previous experience in oil & gas and/or engineering environment
Previous experience with Aveva PI data integrations for visualizations and reporting
Service Now (ServiceNow product)
XHQ (Siemens product)
Seeq (SeeQ product)
IntelaTrac (Aveva product)
Energy Components (EC) (Quorum product)

We offer

We connect like-minded people:

Delivering innovative solutions to industry leaders, making a global impact
Enjoyable working environment, whether it is the vibrant office or the comfort of your home
Opportunity to work abroad for up to two months per year
Relocation opportunities within our offices in 55+ countries
Corporate and social events

We invest in your growth:

Leadership development, career advising, soft skills and well-being programs
Certifications, including GCP, Azure and AWS
Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
Free English classes with certified teachers
Discounts in local language schools, including online courses for the Kazakh language

We cover it all:

Participation in the Employee Stock Purchase Plan
Monetary bonuses for engaging in the referral program
Comprehensive medical & family care package
Six trust days per year (sick leave without a medical certificate)
Coverage of psychology sessions of your choice
Benefits package (sports activities, a variety of stores and services)

Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.

EPAM Kazakhstan is a team of technologists and innovators united by a passion for technology. Today, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM Kazakhstan received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.