What You'll Do
Job Summary
We are looking for a Sales and Use Returns Tax Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The Analyst will be responsible for identifying areas of improvement as well as serving an elite group of customers with highly complex returns as their primary point of contact. Candidate must be highly driven, detail oriented and proficient at balancing multiple priorities/issues.
Relationship Management and Communication
This role is specific to the Beverage Alcohol Returns Service offering where you will be providing a high level of service to taxpayers signed up for the returns service. In this role, you should expect to dedicate a portion of your day fielding communication, both internal and external, regarding customer returns service. To succeed, you must be comfortable taking ownership of your customer’s overall satisfaction and you must be empathetic to customer needs. Your understanding of the customer’s needs will enable them to get the full benefit of Avalara’s expertise and software enabling them to self-serve where possible. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative.
Job Duties
- Review multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings
- Manage a select group of customers as their primary point of contact
- Ability to research and resolve jurisdictional notices on behalf of customers
- Responsible for the on-boarding and validation of new Beverage Alcohol customers
- Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals.
- Communicate regularly and effectively with customers, jurisdictions and other internal teams as part of research and resolution
- Perform QA related to sales and use tax content and form changes
- Manage workload to effectively meet deadlines
- Identify ways to improve process and/or technology to better serve our customers.
- Work collaboratively with all staff members and management
What You'll Need to be Successful
Relevant Work Experience: 3+ years’ work experience working with Customers Onboarding / Support.
Qualifications
- Education - bachelor’s degree in accounting, Finance, or Economics or other four-year degree with equivalent experience / MBA in Finance (preferably)
Technical Skills
- 2+ years of related experience
- Track record for meeting deadlines
- Ability to work across multiple systems and navigate quickly from one system to another
- Effective working both independently and within a team
- Skilled at problem-solving; able to discern alternatives, make objective recommendations, and collaborate with others to accomplish goals
- Ability to communicate effectively both verbally and in written form
- Ability to manage multiple priorities and allocate resources in line with priorities with a focus on both timeliness and accuracy of services
- Ability to manage a wide variety of confidential information in a professional manner and have the ability to manage fluctuating priorities and workload
Preferred Qualifications Come
- Understands government compliance for licensing and tax compliance as well as hold keen insights into the alcohol beverage industry
- 1+ year experience using Salesforce
- Automated tax solution experience
- Bachelors’ degree
Soft Skills
- Must-Have
- Very good written / oral language skills in English
- Ability to interact professionally with employees and customers.
- Experience in working with onsite teams.
- Work collaboratively with willingness to listen and work in fast paced challenging environment.
- Adaptability, initiative, and problem-solving capabilities.
- Good-to-Have (Added advantage)
- Experience with Product based company.
- Experience with SaaS based solutions.
How We'll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Flexible hybrid working
We support hybrid work and flexible schedules for our employees.
Learn more about our benefits by region here: https://careers.avalara.com/
About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business
, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
EEO Statement
We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
