Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI .
Inviting applications for the role of A ssistant Vice P res ident , Operations for Life Insurance Division
Looking for someone with extensive domain expertise in Life Insurance and a proven track record of managing Service Delivery for large operations
Res ponsibilities
- Will be res ponsible for managing the overall operations for one or more accounts
- Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.
- Should be able to steer growth conversations with the clients, create POV’s to be taken to the clients.
- Drive in achieving & exceeding all Internal and Customer key metrics
- Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
- Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
- Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates . Prepa res fair, accurate and thorough performance reviews.
- Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
- Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
- Establish detailed process understanding to be able to understand team & client’s prospective & add value
- Innovate processes to introduce modern age technologies & solutions available
- Participate in solution workshops and contribute to developing future state processes
- Communicate clear instructions/ goals to team members & track/ report their prog res s
Qualifications we seek in you!
Minimum Qualifications
- Graduation in any stream (preferably Master’s in Business Administration )
- Good analytical and problem-solving skills
- Good MI reporting skills (preferably exposure to tools like Power BI, QlikView etc.)
- Ability to communicate verbally and through emails/phones with businesses
- Proven ability to build effective working relationships with clients & internal stakeholders
- Project Management and ability to manage multiple priorities
- Positive attitude with a focus on continuous process improvement and an open mind to change
- Highly motivated and committed
- Passion for working with people & invest time in their grooming while continuously working on self-learning
- Relevant experience in managing Insurance operations including but not limited to Customer Service, contact center, Mailroom & back-office operations (preferably Life/ Retirement Services)
- Should have experience in Team Handling/ people facing role. Proven track record for managing 80+ seasoned team members
- Working with remote teams and keeping an engaged workforce
- Strong client management skills to be able to work as a single point of contact for the client/ leadership group
- Should have exposure in communicating (written/ verbal) with senior leadership in order to provide business updates
Preferred Qualifications
- Life and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life/ Retirement Services)
- Well versed with MS Excel, MS Word, MS PowerPoint
- Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
- Collaborative approach towards res o l ving the issues with stakeholders & peers/sub-process areas
- Ability to analyze data, derive fact-based insights & recommendations to improve current state
- Should have project/ transition management experience
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, res pect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training .
Job
Assistant Vice President
Primary Location
India-Pune
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Oct 4, 2024, 2:43:03 AM
Unposting Date
Nov 3, 2024, 11:59:00 PM
Master Skills List
Operations
Job Category
Full Time
