French speaking Remote Command Center Analyst

Basic Purpose of Role

The Remote Command Center Analyst will provide elevated support for customers in Dutch or German or French or Italian and English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications.

Tasks and Responsibilities

• Application and IT infra support
• Mobility support
• Asset lifecycle management
• Provide elevated level of remote technical support and resolution
• Provide detailed documentation about the reported issues in the ITSM tool
• Provide support to Team members with L1 related queries
• Incident Management and Request Fulfillment
• Provide inputs and observations regarding internal process- , workflow- and knowledge management, as well as contious service improvement initiatives
• Maintain a high level of quality customer service
• Any additional project-specific task assigned by direct supervisor or above
  
  

We offer

• Chance to be part of a rapidly expanding organization
• Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)
• Multilingual environment, native colleagues
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
• Shift working hours with regular home office possibility (2 times / week office presence is mandatory, office presence during training is also mandatory)
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review