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Remote Customer Service Specialist | WFH

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

High school diploma or equivalent, Prior customer service experience preferred, Familiarity with databases and technical support.

Key responsabilities:

Monitor and respond to client emails professionally
Track and manage customer inquiries using database skills
Research and resolve supply or device issues
Enhance customer interactions with technical expertise

Get.It Recruit - Administrative Human Resources, Staffing & Recruiting SME https://www.get.it/

2 - 10 Employees

See more Get.It Recruit - Administrative offers

Job description

Job Overview

We are seeking a dedicated Customer Service Specialist to join our remote team. In this pivotal role, you will be responsible for delivering outstanding support to our clients, ensuring they receive timely and accurate assistance with inquiries related to supplies and printer information.

Key Responsibilities

Monitor and respond to incoming emails with a professional and cordial approach, addressing client inquiries regarding supplies and printer information.
Employ database skills to effectively track and manage customer inquiries.
Conduct comprehensive research to identify the underlying causes of supply or device issues, working diligently to resolve these matters while following up with clients to guarantee their satisfaction.
Utilize your technical expertise to enhance customer interactions and improve their overall experience.

Required Skills

Prior experience in a customer service role, especially in a direct customer-facing capacity.
Strong analytical and problem-solving capabilities, with a proven ability to effectively research and troubleshoot issues.
Familiarity with databases and technical support is advantageous.
Exceptional communication skills, both verbal and written.

Qualifications

High school diploma or equivalent.
Previous experience in customer service or technical support roles is preferred.

Career Growth Opportunities

This position offers a remarkable opportunity for professional development and career advancement within our organization, allowing you to gain valuable experience that can lead to further growth in your career.

Company Culture And Values

Our company promotes a supportive and collaborative work environment where team members are encouraged to assist one another in providing excellent service. We uphold professionalism and a friendly demeanor in all interactions, fostering a positive atmosphere.

Networking And Professional Opportunities

By joining our team, you will engage with industry professionals, creating valuable networking opportunities that can enhance your career trajectory.

Employment Type: Full-Time