Regional Account Manager
We are looking for a driven salesperson to join our team as a Regional Account Manager for our ServiceMaster Restore Brand. In this role, you'll collaborate closely with the National Account team to support the overall account strategy, as well as execute selling and account penetration strategies with our National Customers. This role grows the business by developing, strengthening, and managing key customer relationships within assigned accounts and territory. You'll partner closely with customers and the franchise network to increase program and brand awareness.
What you'll do:
- Collaborate with National Account Manager and Sales Leadership on growth strategies specific to retain and expand services provided to existing national customers.
- Develop, manage, and implement selling strategies with sales and claims leaders within assigned accounts to drive profitable revenue growth and increase market share.
- Strengthen relations with franchise network to execute on opportunities presented by National Customers.
- Partner with franchise network on residential/commercial sales events to increase brand and program awareness in respective markets.
- Provide feedback from customer and network experiences to National Account Manager to support client retention and growth strategy.
- Support the implementation of new programs and new services to drive account penetration.
- Coordinate and leverages internal resources, including the account management team, operations, marketing, etc. to drive revenue growth, customer satisfaction, and account retention.
- Work with Marketing to assist in the coordination of events and communications to new and existing customers.
- Attend customer and industry events and lead customer meetings.
- Handle client and network service issues through resolution, including tracking and reporting.
- Collect and apply market and customer intelligence.
- Support national tasks as directed by sales management.
What you bring:
- Experience within Commercial, Restoration, or Insurance industries required
- Bachelor’s degree or equivalent business experience
- 2-5 years of experience in account management role in a services industry responsible for large B2B customer relationships
- Strong relationship management skills to build sales momentum to drive growth
- Strong competitive selling capabilities and thinking
- Excellent verbal and written communication skills
- Excellent presentation skills
- Ability to collaborate with and influence others
- Experience with Salesforce or equivalent CRM tool
Work Location:
This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County
The wage range for this role accounts for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At ServiceMaster, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000 to $105,000 plus bonus.
About ServiceMaster Restore
With approximately 2,000 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management (SRM) serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire, smoke or mold. SRM is the large-scale commercial catastrophic disaster restoration unit of ServiceMaster Restore. ServiceMaster Restore is a business unit of Atlanta-based ServiceMaster Brands, a leading provider of essential residential and commercial services. More information can be found at servicemasterrestore.com and srmcat.com.
About ServiceMaster Brands
ServiceMaster Brands ® is a leading provider of residential and commercial cleaning and restoration services. Founded in 1929, the company is home to over 3,500 franchisees across 4,900+ locations serving over 1,000,000 homes and businesses in 2021. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under nine brands today across 50 states and ten countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Recovery Management®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, AmeriSpec®, Furniture Medic®, Aftermath® and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our mission to make everyday heroes more heroic. From our franchisee experience to career development to our community, our values – We Serve, We Care, We Deliver, We Do - guide us.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career with a high energy.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
