Offer summary
Qualifications:
Excellent customer service experience, Self-motivated and upbeat personality, Strong communication skills, Ability to maintain accuracy under pressure, Willingness to work full-time in-office for 6 months.
Key responsabilities:
- Handle high volume of customer calls, live chat, and emails
- Provide resolutions to complex queries on the first call
- Investigation of customer issues and escalation when needed
- Ensure service meets high standards within SLAs
- Liaise with other teams for customer advocacy