About the Company:
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.
The role:
The Lead Fraud Specialist reviews accounts from reports and analyzes fraud trends to provide recommendations for fraud mitigation.
In addition, the Lead Fraud Specialist assists the Fraud Operations team manage Ouro's Partner relationships by reviewing referrals, responding to correspondence, managing work queues, and attending Partner meetings.
The position will also work with Ouro's Customer Service group to resolve escalated account issues with Fraud blocked accounts.
What You’ll Do:
As the subject matter expert you will work escalated referrals and complex reports. Watch the various work queues to make sure they are within service level. Assist the offshore fraud group resolve any access or system issues. Analyze account transaction data to discern potential fraudulent accounts, fraudulent transactions, minimize losses, recommend and implement additional alerts to improve or increase the effectiveness of fraud detection. Refer suspicious activity to the Ouro Compliance AML department. Maintain positive relationships with Ouro Partners and Ouro Customer service. Work with the groups within Risk to prevent loss for Ouro.
Experience We’re Looking For:
Minimum Qualifications
• High School Diploma or Equivalent
• Minimum 5 Years Relevant Exp
Preferred Qualifications
• 5 years in Financial Services Risk prevention
• 1+ years in a leadership role
Desired Skills and Capabilities
• Strong Communication Skills- Be able to communicate professionally and effectively verbally, through email, or chat to different levels of coworker and to people outside of Ouro.
• Analytical- Ability to analyze data. Attention to detail to notice fraud trends, suspicious behavior, or unusual patterns for Ouro customers.
• Strong decision making skills- Be able to follow written procedures, but also be able to make decisions to resolve an escalated issue. Have the confidence to say "No" to requests when the risk is too high.
• Work under pressure- Be able to handle a high volume of work queue referrals and be able to switch to other types of referrals as needed throughout the day.
• Job Complexity - Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
• Supervision - Ability to work-from-home without direct supervision. Local team members may work in the Austin office 4 days a week.
• Intermediate Excel or Google Sheets skills
•Previous Ouro knowledge is a plus.
