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Customer Support Representative at Taroko Software

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

India

Offer summary

Qualifications:

Strong command in English (written and spoken), 1+ year in customer service, preferably sales, Attention to detail and multitasking skills, Growth mindset for learning new products, Experience in SaaS industry is desirable.

Key responsabilities:

Serve as the first point of contact for customers via phone, email, and chat
Respond to inquiries and provide accurate product information
Upsell and cross-sell products based on customer needs
Maintain accurate records of interactions and transactions
Collaborate with the sales team to improve customer satisfaction

Legal Templates Legal Services Scaleup https://legaltemplates.net/

11 - 50 Employees

See more Legal Templates offers

Job description

Customer Support Representative (Full-time, fully remote, and Nightshift)

Full-time (9 hours per day, 45 hours per week)
Fully Remote (must have a stable and high-speed internet connection)
9-hour night shift from 6:30 PM to 7:30 AM GMT+5.5 (9 AM to 10 PM EST), Monday to Friday
$US 2.75 - 3.5 per hour depending on experience

Job Purpose

As our Customer Support Representative(CSR), you will be delivering exceptional customer service by addressing user inquiries, troubleshooting technical issues, and providing guidance on the company's software platform via phone, email, and chat. Your role is to ensure that customers have a seamless and positive experience with our product, which includes resolving problems efficiently, educating users on features, and escalating more complex issues when necessary. Being the frontline support, you foster strong customer relationships, drive product adoption, and contribute to overall customer satisfaction and retention.

Responsibilities

Serve as the first point of contact for customers via phone, email, and chat
Respond to customer inquiries and provide accurate information about our products and services
Upsell and cross-sell products to customers based on their needs and interests
Meet or exceed monthly sales targets and KPIs
Maintain accurate and up-to-date records of customer interactions and transactions
Collaborate with other members of the sales team to improve customer satisfaction and drive revenue growth
Continuously learn about our products and services to provide the best possible customer experience

Requirements

Strong command in English (both written and spoken)
Preferably 1+ year of proven experience in a customer service role, particularly in a sales environment
Strong attention to detail and the ability to manage multiple tasks simultaneously
Has a growth mindset that is willing to learn about new products and technologies
Ability to work efficiently both independently and collaboratively, showing an ambition to reach the targets
Experience in the SaaS industry is desirable