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Customer Service Advisor (6 months fixed-term)

Remote: 
Full Remote
Contract: 
Fixed term
Experience: 
Mid-level (2-5 years)
Work from: 
Netherlands

Offer summary

Qualifications:

Strong communicator, Experience with B2B customers, Customer service experience in the industry, Excel skills, Fluent in Dutch and English.

Key responsabilities:

  • Create and manage orders in the system
  • Build and maintain an Orderbook with various teams
  • Handle housekeeping changes in ERP system
  • Create return orders and collaborate with logistics
  • Maintain strong relationships with internal departments
New Balance logo
New Balance https://www.newbalance.com
5001 - 10000 Employees
About New Balance
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
See more New Balance offers

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

SAMENVATTING: 

 
Jij zorgt voor een uitstekende service aan alle New Balance klanten, het aanbieden van een naadloze end-to-end service en een hoog niveau van klantenservice en follow-up. Je werkt nauw samen met het Sales team en biedt ondersteuning waar nodig. Je zorgt ervoor dat je alle aspecten van de orderportefeuille beheer oppakt, inclusief verwerking van bestellingen, onderhoud van bestellingen en orderportefeuille conversie voor wholesale-accounts. 

 

 

BELANGRIJKSTE VERANTWOORDELIJKHEDEN: 

  • Plaatsen van bestellingen in het systeem ( PRE - and RE-orders). 

  • Bouwen van een Orderboek, uitsturen en aanpassen en daadwerkelijk op tijd uitleveren van dat orderboek met behulp van Sales, Finance, Logistiek en onze klanten. 

  • Uitvoeren van Housekeeping activiteiten in het systeem  als gevolg van de inkoop. 

  • Aanmaken van return orders en het samenwerken met onze logistieke collega’s. 

  • Opbouwen en onderhouden van een goede relatie met interne afdelingen om processen zo goed mogelijk te laten verlopen. 

  • Onderhouden van de juiste communicatielijnen met het 3PL. 

 

VEREISTEN VOOR SUCCES: 

  • Sterke communicator. 

  • Ervaring in het werken met B2B klanten. 

  • Excel vaardigheden. 

  • Nauwkeurig en precies kunnen werken met data. 

  • Ervaring in een soortgelijke Customer Service rol of branche. 

  • Teamspeler. 

  • Goede relatiebouwer met interne en externe klanten. 

  • Proactieve houding. 

  • Positieve houding. 

  • Kunnen omgaan met deadlines en druk. 

  • Gevoel hebben voor klanttevredenheid. 

  • Vloeiend in Nederlands en je goed kunnen uitdrukken in het Engels is noodzakelijk. 

VOORDELEN: 

  • Korting op de zorgverzekering  

  • 8% vakantiegeld  

  • Flexibele werktijden  

  • Pensioenstelsel  

  • 25 vakantiedagen per jaar   

  • Tot €250 reiskostenvergoeding per maand  

  • Hybride werken   

  • Korting voor werknemers  

  • Thuiswerkvergoeding  

  • Apparatuur voor thuiswerken  

  • Fitnessruimte ter plaatse  

  • Diensten voor sportabonnementen    

  • Welzijn en geestelijke gezondheid (24/7 programma en ondersteuning voor werkgelegenheidsondersteuning) 

 

Alle sollicitaties en CV's moeten in het Engels worden ingediend. 

_____________________________________________________________________________

JOB MISSION: 

 

Our customers are important to us and that is why they deserve best-in-class service from New Balance. You will be working together with the sales team to contribute to reaching the commercial targets in the BNLX region. 

Creating, maintaining and converting the orderbook for our wholesale customers is part of the daily tasks you will be responsible for. 

Do you have a pro-active and positive attitude and are you the Customer Service professional we are looking for to be part of our team in a sports and lifestyle environment? 

Then working with New Balance is the next step as our key values are Integrity, Teamwork and Total customer satisfaction. 

 

 

MAJOR ACCOUNTABILITIES: 

  • Create orders in the system (PRE- en RE-orders). 

  • Building an Orderbook, sharing, maintaining and converting that Orderbook with the support of Sales, Finance, Logistics and our customers. 

  • Perform Housekeeping changes in our ERP system. 

  • Create return orders and collaborate with our Logistics Team. 

  • Build and maintain a strong relationship with internal departments to smoothen our processes. 

  • Maintain the correct communication channels with our 3PL. 

 

REQUIREMENTS FOR SUCCESS: 

  • Strong Communicator. 

  • Experience in working with B2B customers. 

  • Experience in Customer Service roles/sporting goods industry. 

  • Excel skills. 

  • Eye for detail. 

  • Team player. 

  • Bridgebuilder.  

  • Proactive attitude. 

  • Positive mindset. 

  • Able to deal with deadlines/pressure. 

  • Knows what customer satisfaction is all about. 

  • Fluent in Dutch and able to express yourself in English well. 

 

 

BENEFITS:

  • Discount on the health insurance 

  • 8% holiday allowance 

  • Flexible Working Hours 

  • Pension Scheme 

  • 25 days Annual Leave per year  

  • Up to €250 travel allowance each month 

  • Hybrid working  

  • Employee Discount 

  • Work from-home allowance 

  • Home working equipment 

  • Onsite gym 

  • Sports subscription services 

  • Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support) 

 

All applications and CV’s must be submitted in English. 

 

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.  We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishDutchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Language EducationCustomer Success Management

Other Skills

  • Time Management
  • Calmness Under Pressure
  • Verbal Communication Skills
  • Customer Service
  • Microsoft Excel
  • Relationship Building
  • Teamwork
  • Detail Oriented
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