About the role
To provide all the administration and customer service functions required for the efficient operation of Team Global Express. This function supports the Administration Supervisor and is involved in all administrative support activities.
What you’ll do
Contribute to the highest standards of Customer Service support by diligently attending to customer facings tasks, answering the telephone, handling enquiries and relaying messages in a professional, and prompt manner to achieve the best possible customer experience.
Address and resolve stakeholder queries in a timely manner.
Utilise internal systems to complete administration and customer service tasks (training provided)
Ad hoc Reception duties.
Process core operational data entry (connotes) are processed on a daily basis.
Prioritise work throughout the day and complete in a timely manner.
Prepare weekly wages and reconciliation reports for Revenue and reporting.
Provide administrative support to the operations team as and where required.
Maintain staff training and compliance databases.
Ensure that all training is recorded and sent to Training Coordinator for upload into Learning system.
Assist Administration & Branch Manager in on-boarding and off-boarding employees as well as arranging necessary pre-employment inductions.
What you’ll bring
Customer Service and office administration experience (transport or logistics industry desirable)
Excellent communication skills with previous experience in customer or services
Proactive with good problem-solving skill and confidence to manage queries and find resolutions.
Strong focus on attention to detail
Possess commitment to safety – identify inefficient or unsafe work practices.
Proficient with MS Office
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
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