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Customer Service Representative

Remote:

Full Remote

Contract:

Full time

Work from:

Illinois (USA), United States

Offer summary

Qualifications:

High School diploma or equivalent, Experience in order entry and handling product returns, Excellent phone and computer skills, Previous experience in customer service, Ability to multi-task in fast-paced environment.

Key responsabilities:

Answering customer calls and emails
Placing and completing customer orders
Providing customers with quotes and order information
Updating customer records in MS Business Central
Maintaining and enhancing customer relationships

R&R Human Resources Solutions Human Resources, Staffing & Recruiting TPE https://www.getHRresults.com/

2 - 10 Employees

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Job description

Cook’s Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers. This is a hybrid position - 2 days at home and 3 days in the office.

We are seeking a Customer Service Representative who is a detail-oriented, energetic individual. You will be working directly with our customers and our sales team. You will be responsible for answering customer calls and emails, placing orders, following up on orders, providing customers with quotes, order information and interacting with the sales team.

Responsibilities

Maintaining and enhancing customer relationships
Completing quotes for the sales team
Entering customer orders
Following up with customers on open return issues
Understanding and qualifying customer’s needs and wants
Update customer records in MS Business Central

Skills/Requirements

Experience with order entry and handling product returns
Ability to multi task in fast-paced environment
Self-motivated and extremely detail oriented
Excellent phone and computer skills
Previous experience working in customer service
High School diploma or equivalent

BENEFITS

Cook’s Direct offers competitive salaries
Health, Dental and Vision benefits package
401(k)
Bonus program

Cook’s Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time. If you are interested, so are we. Please apply!

Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.