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Collections Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Senegal

Offer summary

Qualifications:

1+ years of experience in Collections or Customer Service, Fluent in English (C1-C2 level), Proficiency with Microsoft Office and Google Workspace, Strong negotiation skills and attention to detail, Knowledge of state and federal collection laws (preferred).

Key responsabilities:

Monitor and track overdue accounts for payments
Maintain records of delinquent accounts and communications
Provide exceptional service while ensuring effective collections
Collaborate with departments to resolve customer issues
Prepare reports on debt collection activities

Whizz Business Supplies & Equipment Startup https://getwhizz.com/

11 - 50 Employees

See more Whizz offers

Job description

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.

Requirements

Responsibilities:

Monitor and track overdue accounts, using established protocols to secure timely payments.
Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
Collaborate with other departments to resolve customer issues and disputes efficiently.
Prepare and provide regular reports on debt collection activities and progress.
Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Requirements:

1+ years of experience in Collections and/or Customer Service.
Fluent in English (C1-C2 level).
Proficiency with Microsoft Office and Google Workspace
Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
High-speed internet connection, personal computer, and headset.
Knowledge of state and federal collection laws (preferred).

Working Hours:

5 days a week, with two days off, covering Monday to Sunday.
8-hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.

Benefits