Client Service Specialist

OVERVIEW OF THE COMPANY

Fox TV Stations

FOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are affiliated with the FOX Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and advertiser demand for the FOX Network’s national content.

JOB DESCRIPTION

­­­The Client Service Specialist will serve a vital role supporting teams selling Fox Television Stations Advertising products.  The paramount functions are quality assurance and meeting submission deadlines for both ad campaigns and creatives, while troubleshooting issues and managing back-end reporting.  This role will report to the Client Service Manager while collaborating with Ad Operations, Sales teams and Sales leadership.  The Client Service Specialist focuses on turning the gears efficiently and accurately.  This individual will execute incoming requests in an intelligent, deliberate and expedient manner to ensure we run the most successful advertising campaigns for the clients.

Responsibilities:

• Assist sales team in all phases of a campaign including creative trafficking to adops, reporting, inventory forecasting, and post campaign results.

• Proactively work with sales/adops to manage submission deadlines, manage assets and any needed revisions

• Monitor and optimize multiple campaigns across platforms to ensure campaigns are delivering on schedule and according to client expectations

• Ensure website tags are correctly generating relevant traffic and recording conversions accurately within overall campaign.

• Excellent ability to take on a task they do not understand and figure it out

• Contribute ideas and plans that can help drive overall business growth

• Work closely with Sales and/or AdOps to capture customer needs for execution of digital campaigns

• Prepare reports and data insights to support strategy for customer meetings

• Work collaboratively with Digital Sales Managers and/or the sales team to recommend campaign modifications for optimal results

• Attend Sales & Ad Ops training and planning meetings

• Cultivate positive professional relationships with clients, vendors and internal teams

• Other duties as deemed necessary and assigned

Requirements:

• 3+years digital advertising experience

• Experience with Google Ad Manager, Wide Orbit Digital is a plus

• Strong organizational skills, the ability to multitask, detail oriented, work independently and a self-starter

• Excellent oral and written communication skills

• Basic knowledge of data visualization best practices and tools like Microsoft Excel

• Experience collaborating with cross-functional teams to handle multiple projects and meet deadlines

• Previous experience working with TV and/or Digital Media sales is a plus

Work Environment

We’re a remote-friendly team.  Whether you work remotely or work out of our office, you’ll be part of a remote work culture that emphasizes online communication (Slack, Zoom, Hangouts).

EOE/M/F/Veteran/Disabled

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities and disabled veterans.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of a reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  Please send an email to TVHO-digitalJobs@FOX.COM or call (212) 301-5853, or visit our readily accessible office located at 205  E. 67th Street, New York, NY 10065, and a member of our recruiting team will assist you.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Click here to learn more about the diverse communities of people behind our brands. 

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $65,000.00-75,000.00 annually for New York City and Westchester County, NY. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.