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Chargeback Team Lead

Remote: 
Full Remote
Contract: 
Full time
Salary: 
10 - 10K yearly
Experience: 
Senior (5-10 years)
Work from: 
Malta

Offer summary

Qualifications:

5+ years in chargeback processing or fraud detection, 1 year management experience, Skilled in preparing chargeback reports, Familiarity with industry regulations, Strong analytical and organizational skills.

Key responsabilities:

  • Oversee attendance and performance of Chargeback Analysts
  • Manage CHB and Ethoca alerts promptly
  • Recruit and train new analysts
  • Prepare detailed chargeback reports for management
  • Ensure team compliance with industry standards
Bullfinch Recruitment logo
Bullfinch Recruitment Human Resources, Staffing & Recruiting TPE https://Bullfinchrecruitment.com
2 - 10 Employees
About Bullfinch Recruitment
Are you tired of boring, traditional recruitment companies? Do you wish there was a recruitment company that was actually fun and enjoyable to work with? Well, now there is! Introducing Bullfinch Recruitment, the hottest new recruitment company on the block. We're doing recruitment differently, with a focus on fun, innovation, and technology. We know that recruitment can be a stressful and time-consuming process. That's why we're here to make it as easy and enjoyable as possible for both businesses and candidates. Here's what sets us apart from other recruitment companies: • For us innovation in recruitment is key in finding the right talent, we don’t just wait hoping candidates will apply or have a rolodex of CVs that we shove at people. Each role for us is unique and we headhunt to get the right person for the role. It’s not just about filling the role and getting a bum on a seat and an invoice in an inbox…it’s about making sure that the candidate is right for the company, but that also the company is right for the candidate. Continuous relationships with our partners and our candidates is key. • We have a dedicated team of recruitment experts who are passionate about helping businesses and candidates succeed. • We provide an end to end managed service from research, marketing, sourcing and screening, interview management, offer management and notice period management. Along with at no additional cost ongoing services provided which surpass the offerings from your normal recruitment agencies such as access to our Applicant Tracking System (ATS), weekly insights reporting and regular check ins with the hiring team. So, if you're looking for a recruitment company that is not a grind to work with, in fact will make your recruitment lives a lot easier, more fun and more successful while also helping you find the right talent or the right job, then contact Bullfinch Recruitment today!
See more Bullfinch Recruitment offers

Job description

Our client, pioneers in the Social Casino gaming industry are seeking a detail-oriented and proactive Chargeback Team Lead to join their expanding team. 


In this pivotal role, you will oversee chargeback dispute management, lead fraud investigations, and ensure the integrity of the transaction processes. You will play a crucial part in protecting our business and enhancing player experiences by implementing best practices and optimizing our chargeback strategy.


If you’re eager to make a significant impact in a fast-paced, forward-thinking company dedicated to being a leader in the gaming industry, we would love to hear from you!


Areas of Responsibility

  • Oversee and monitor the attendance and punctuality of Chargeback Analysts to ensure optimal staff coverage throughout shifts.
  • Manage and address CHB and Ethoca alerts, including customer service and internal escalations, ensuring they are resolved promptly and efficiently.
  • Lead the recruitment process for new analysts, providing comprehensive training and ongoing refreshers to enhance their skills and knowledge.
  • Coach and mentor team members to help them achieve their key performance indicator (KPI) goals and foster a high-performance culture.
  • Develop and manage the monthly team schedule to ensure adequate staffing levels meet operational demands.
  • Prepare and present detailed chargeback reports to management, highlighting findings and trends to inform decision-making.
  • Stay informed about industry developments and updates to company policies and procedures, ensuring the team remains compliant and effective.
  • Perform additional duties as assigned, contributing to the overall success of the chargeback operations.

What we are looking for...

  • 5+ years of experience in chargeback processing, fraud detection, or dispute resolution, preferably in gaming or financial services.
  • At least 1 year of management experience, including supervising a team and managing attendance and performance.
  • Proven ability to effectively onboard and train staff.
  • Skilled in preparing and presenting detailed reports on chargeback trends.
  • Familiarity with industry regulations and Visa/MasterCard rules.
  • Strong analytical skills for identifying trends and ensuring accuracy.
  • Excellent organizational skills with the ability to prioritize tasks effectively.
  • Strong verbal and written communication skills for effective interactions.
  • Quick analytical skills to develop solutions for chargeback issues.
  • Willingness to stay updated on industry trends and changes.
  • Familiarity with chargeback management tools and reporting software.
  • Ability to work collaboratively with cross-functional teams.

Important Requirements

  • Willingness to work outside on a shifting schedule/weekend/holidays
  • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise-canceling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
  • Backup Internet provider

Benefits

  • Competitive salary
  • Flexibility and remote work
  • Training and development
  • International collaboration with our teams based around the world
  • Fast growing business where the sky's the limit for your career

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Regulatory ComplianceChargebackDispute ResolutionFraud Detection

Other Skills

  • Management
  • Report Writing
  • Coaching
  • Problem Solving
  • Team Leadership
  • Collaboration
  • Analytical Skills
  • Training And Development
  • Organizational Skills
  • Verbal Communication Skills
Are you interested?

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