Account Management Leader

This role will be fully remote.

Account Management Leader 

Under the general direction of the Head of Strategic Accounts, the Account Management Leader is responsible for LetsGetChecked’s flagship client management team to ensure the achievement of revenue retention and growth goals. In this capacity, the role is accountable for leading the team to have successful business/relationship management for all contracts across this enterprise account including expansion of services within each client. 

The Account Management Leader will have leadership responsibility for the oversight of client contract management, delivery of services to meet client expectations and successful client program outcomes.

Responsibilities 

• Drive retention and identify growth opportunities by developing strategies, tracking progress, and pivoting as needed to drive successful LGC business outcomes.
• Assess, identify and train the talent on the team and appropriately assign account responsibilities.
• Deploy LetsGetChecked’s consultative, and strategic approach to account management including but not limited to: successful program delivery, communicating benchmarks and milestones and continuously monitoring and evaluating progress and effectiveness of tactics.
• Engage with the enterprise account C-Suite, or other leadership via executive check ins to ensure alignment of business objectives across both parties.
• Collaborate with internal leadership and sales partners to develop a holistic approach to sales and service for this enterprise account. 
• Track expiring client contracts and identify risks. Own the strategic plan for renewal along with driving or supporting pricing and contract negotiation. The VP also owns retrospective plans for accounts lost and how to develop strategies that avoid further losses in the future.
• Ensure strategic Business Reviews occur and contain optimization and expansion opportunities.
• Oversee client issue escalation process and collaborate with key internal partners, elevating high level issues through the organization for complete resolution.
• Prepare on a quarterly or semi-annual basis an Enterprise Account Review with Sr. Management.
• Work with other company disciplines to ensure that corporate standards are achieved.
• Attend client and LetsGetChecked corporate/networking events and conferences.
• Conduct job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

What we are looking for…..

• BA/BS Health or Business-related field with 10+ years’ experience with progressive responsibility in a direct account management leadership role with effective people management experience.
• Work Experience
• Required: Direct experience selling and servicing United Health
• Required: Evidence of a vast network of colleagues and past clients across top US healthcare organizations
• Desired: Related experience working for healthcare companies delivering digital health solutions and/or SAAS solutions. 
• Desired: Experience working for a tech startup company. 

Benefits: 

Alongside base salary of $170,000-$180,000 we offer a range of benefits including: 

• Health insurance and an Employee Assistance Programme 
• 401k
• Annual Compensation Reviews 
• LetsGetChecked has a Flexible PTO policy.
• Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
• A referral bonus programme to reward you for helping us hire the best talent
• Internal Opportunities and Careers Clinics to help you progress your career within the company.  
• Maternity, Paternity, Parental and Wedding leave.