Pharmacy Technician and Benefits Investigation Specialist, Advanced Therapeutics, 40hr, Day

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Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Provides integrated support to patients, pharmacists, and various healthcare providers by providing a “hands-on” approach to total quality patient care.
• Works closely with patients and/or their families to obtain the best possible medication and allergy history. Includes:
• Interviewing patients and/or their families
• Utilizing active listening skills
• Utilizing available resources to overcome barriers (i.e. language barriers).
• Understanding basic medication information.
• Integrate and collaborate with the emergency department’s admitting clinical teams, consisting of physicians, nurse practitioners, nurses, and case managers (i.e. Transition of Care Team, ED Team, Medicine Team, Surgery Team,etc.). 
• Operate electronic health records to obtain patient medication history information.

Contact outside medical facilities to obtain patient medication history information. Includes:

• Pharmacies.
• Physician offices
• Hospitals
• Long-term Care Facilities

Document medication and allergy discrepancies in the patient medical chart.  Clarify orders with prescribers.

• Troubleshoot technical problems with pharmacy technology and equipment.
• Process orders using pharmacy computer system. Deliver patient medications to patient’s rooms and medication room areas as necessary.
• Assist in training PharmD students and pharmacy residents on the medication reconciliation process.
• Maintains required documentation in accordance with regulatory and hospital requirements and maintains respect for patient confidentiality.  Generate necessary pharmacy reports.
• Participates in identifying problems or areas for improvement and assists supervisor with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.  Help develop new processes to ensure smooth operations and patient care.
• Maintains a clean work area and assists in quality indicator monitoring.
• Assists in coordinating monthly Joint Commission activities, including nursing unit inspections. Participates in the Joint Commission survey.

Standard Staffing Level Responsibilities:

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

Position Qualifications:
License/Certification/Education:

Required:

• High school diploma or equivalent. 
• Current license with the Massachusetts Board of Pharmacy.
• Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT.

Experience/Skills:

Required:

• Three years of previous pharmacy experience.
• Position requires proficiency in math with knowledge and ability to use a computer for data entry. 
• Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.
• Positive work ethic, motivated and professional demeanor to promote teamwork in the department.
• Strong interpersonal communication skills.

Updated Job Description To follow.

• Completes benefit investigations when requested by Advanced Therapeutics PharmD and APP team and appropriately documents result on patient electronic medical record.
• Submit prior authorizations to insurance via different methods including online and telephone. Appeal decisions as necessary and conduct follow up phone calls inquiries to insurance.
• Knowledgeable in manufacturer patient savings opportunities and communicates information clearly and effectively to providers and patients.
• Performs follow up phone calls to patients as needed regarding insurance decisions, rejections, and prescription filling information.
• Maintains a perpetual inventory of appropriate medications from internal pharmacies and communicates to clinic team on a daily basis.
• Coordinates prescription delivery with patient and Home Delivery pharmacy and queues prescription up for home delivery team.
• Maintains a clean work area and assists in quality indicator monitoring.
• Participates in identifying problems or areas for improvement and assists manager with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.