Offer summary
Qualifications:
Strong experience in operations management, Analytical and business mindset, Proficient in English (B2+ level or higher), Strong project management skills, Ability to work autonomously.
Key responsabilities:
- Design and implement strategies to enhance VIP loyalty and retention
- Research frameworks to prevent VIP user churn
- Analyze VIP customer behavior for growth opportunities
- Monitor customer satisfaction metrics and improve experience
- Develop customer engagement initiatives for VIPs