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Technical Implementation Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Ireland

Offer summary

Qualifications:

Bachelor's degree in Computer Science/IT or equivalent, 2-3 years experience in SaaS Implementation/Migrations, Proficiency with spreadsheets and file types, Experience in data field mapping and requirement gathering, High organizational skills and detail-oriented.

Key responsabilities:

Create and update customer accounts using scripts
Coordinate with customers to understand data needs
Conduct testing for data migration projects
Manage membership payment migrations during implementation
Generate project status reports for stakeholders

EVO | W12 SME https://w12.com.br/

51 - 200 Employees

See more EVO | W12 offers

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

Glofox is on a mission to turn fitness visions into seamless reality. Our ever-growing client base spans over 80 countries, with an internal team of 200+ dedicated to powering the fitness industry we operate within. Glofox is now part of the largest fitness technology company in the world (acquired by ABC Fitness Solutions in 2022) together providing a combined offering to boost performance and create a total fitness experience for members of clubs of all sizes, whether a multi-location chain, franchise or an independent gym.

As a member of our Implementation team, you'll play a pivotal role in supporting Implementations. You will be responsible for the technical aspects of the implementation of new customers.

Your role will operate cross-functionally and act as a project manager with customers to ensure the successful migration of their data to ABC Glofox’s systems.

WHAT YOU’LL DO:

Using scripts and internal tools to create and update default accounts for new customers in accordance with set configurations.
Coordinate with customer to understand their data needs, review the data prior to the migration to ensure smooth project execution.
Conduct testing procedures for any pilot migration project to ensure data accuracy, consistency and alignment with client specifications.
Manage membership & payment migrations for new customers during implementation.
Conduct data profiling and quality assessments to identify and address any data inconsistencies, anomalies, or errors.
Contribute to the development of best practices, standards, and guidelines for future data migration initiatives.
Generate reports and provide updates to all stakeholders regarding the status of the data migration project, highlighting challenges, and risks.

WHAT YOU’LL NEED:

Bachelor's degree (Comp. Sc./IT) or equivalent professional experience (2/3+ years' experience in SaaS Implementation/ Migrations)
Proficiency with spreadsheets and other relevant file types where you will be expected to cleanse and transform data as per defined business rules and migration guidelines to ensure compatibility with our inhouse system.
Should be able to work independently and analyse problems and provide solutions.
Experience in data field mapping, requirement gathering and able to understand functional rules and logics is a plus
Excellent organisational skills, detail-oriented, ability to manage multiple projects & workstreams while maintaining excellent communication and support throughout
High EQ/interpersonal skills in working with a set of diverse stakeholders, including Clients, Sales, Onboarding & Customer Success teams
A team player with a positive mindset and willingness to strive for positive customer outcomes.

WHAT’S IN IT FOR YOU:

Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).