Graduation Services Coordinator

• Candidate will be responsible for answering calls in the Graduation Services phone queue and responding to cases in the Graduation Services Salesforce queue. 
• Contact students whose diplomas have been returned as undeliverable. Prepare those diplomas to be resent.
• Responsible for the production and mailing of embassy letters, letters of completion, and Apostille requests. 
• Processing graduation application term changes and term activations within PeopleSoft. 
• Coordinate communications to students related to their graduation applications. 
• Preparation of transcripts to be mailed to graduates after each conferral. 
• Perform other job-related duties, as assigned. 

• BA/BS degree from an accredited institution of higher learning.
• Demonstrated competency in satisfactory resolution of student and/or customer initiated questions using resources and tools available via online or paper to deliver accurate and professional responses.
• Demonstrated ability to work with detailed, factual information from a variety of sources with outstanding accuracy (e.g. 98% accuracy rate).
• Ability to employ an analytical and creative approach to solving problems and consideration of potential solutions.
• Understanding of requirements around student data privacy and the sharing of data appropriately.
• Demonstrated ability to communicate effectively with internal and external customers via phone, email, chat, and other methods.
• Strong critical thinking skills with an ability to analyze.
• Ability to organize and prioritize administrative tasks and workflow such that all service level agreements are met.
• Ability to multi-task while maintaining accuracy.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Time Off:  C1s that regularly work over 12 hours per week are eligible for limited sick and safe leave at the rate of 1 hour for every 30 hours worked, up to a maximum accrual of 40 hours in a calendar year.
• Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. NOTE:  CI employees are not eligible for the State of Maryland subsidized rates.  CIs would be responsible for the total cost if enrolled.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance.
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

Hiring Rate: