Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.
What You’ll Do
- Responsible for servicing mortgage accounts to ensure claims are filed accurately and in compliance with all state, federal laws, and within Investor, Insurer, Agency and company guidelines
- Complete QC reviews for GNMA Claims (FHA, USDA, VA) within the departmental SLAs
- Research and cure suspended FHA Claims; monitor appeals and curtailments on GNMA claims
- Monitor title package processes ensuring the title packages are submitted timely to the insurer
- Monitor loans within the claims queue to ensure all required milestone(s) are met
- Ensure claim filing/activities are completed, by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim
- Document and maintain all systems necessary for proper claim follow-up
- Monitor and identify trends or risks associated with the portfolio
- Provide recommendations to management on process improvement opportunities within the department and outside where applicable, to minimize risk exposure
- Follow departmental and business policies with strict adherence
- Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
- Stay current with pending regulatory and state law changes that could impact Claim processes
- Diligently follow up on all outstanding requests and telephone calls from internal and external partners
- Manages exception reporting used as key controls for minimizing risk
- Assist wherever needed, when necessary
What You’ll Bring
- 3+ years GNMA Claim Filing
- 2+ years of GNMA of Quality Control Experience
- Self-starter, with the ability to problem solve questions regarding FHA Claims
Salary Range: $20.72 - $34.53 hourly
This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
