Offer summary
Qualifications:
Minimum 1 year in IT support, Experience at MSP or service desk, Proficient in Mac OS and Windows, Technical Certifications preferred: Apple, Microsoft, Google, CompTIA, College degree or equivalent experience.Key responsabilities:
- Perform remote fixes and troubleshooting
- Support levels 1 and 2 issues
- Implement and maintain documentation
- Meet KPI Targets for customer satisfaction
- Assist with client onboarding and projects