Offer summary
Qualifications:
Minimum three years in technical role, Experience with ITIL based support services, Familiarity with IaaS, PaaS, SaaS, Knowledge of agile project methodologies, German language skills (C1/C2 preferable).
Key responsabilities:
- Build strong customer partnerships
- Oversee incidents, changes, and service requests
- Improve automation to minimize manual interventions
- Manage capacity, performance, and data protection strategies
- Host service review meetings and generate reports