Role Details:
Contract Duration: Full-time
Position type and schedule: Full-time | 9:00 AM - 6:00 PM EST
Training Schedule: 9:00 AM - 6:00 PM EST | Days off are to be determined
Work type and Location: Remote / would prefer candidates who reside in North Carolina
Start Date: October 24, 2024
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.
The Role
As the Training Team Lead, you will be responsible for overseeing and guiding a team of trainers to ensure the effective delivery of training programs across various departments. You will play a critical role in developing training strategies, optimizing processes, and ensuring the team meets the training goals aligned with the organization’s vision. Your leadership will help foster a learning culture and ensure that every Trainer has the knowledge and skills they need to succeed.
We seek a passionate, support-focused, and adaptable Training Team Lead to assist with our growing team. The ideal candidate will ensure that the training goals of the partner are supported and achieved. You will support onboarding and enhance the competencies of our associates by designing and conducting training programs that will boost employees' workplace performance in alliance with the Partner’s core values. When requested, you will also train the Partner’s new hire training classes and refresher training classes. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.
What you’ll do:
- Lead, mentor, and manage a team of trainers to deliver high-quality training programs.
- Design, implement, and continuously improve training processes and materials, ensuring alignment with organizational objectives.
- Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance data.
- Collaborate with department heads and stakeholders to identify training needs and develop solutions.
- Manage training schedules, coordinate resources, and ensure timely delivery of sessions for partners and staff in a virtual environment.
- Assist in developing individual training plans and career development pathways for team members.
- Support new employee onboarding and development to ensure smooth integration into the company.
- Troubleshoot issues related to training sessions, systems, and materials.
- Maintain accurate records of training activities and track team performance metrics.
- Facilitate feedback sessions and performance reviews with your team to drive improvement and growth.
- Assist in creating interactive and engaging instructor-led and online training courses.
- Revise, update, and maintain training courses.
- Adhere to brand, image, and style guidelines in training asset development.
- Leverage best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption.
- Maintain current knowledge of products.
- Understand and demonstrate proficiency with various teams’ processes and procedures for successful associate training.
- Conduct quality evaluations on specified Partner Success teams, providing feedback to staff and management.
- Perform other duties as assigned to ensure the success of the team and the entire organization.
What we expect from you:
- Proven experience in a training or coaching role, with at least one year of experience in a leadership position.
- 1 + years of experience in a Customer Experience role
- 1+ years of experience in delivering training
- Strong knowledge of training and instructional design principles.
- Excellent communication, facilitation, and presentation skills.
- Ability to manage multiple priorities, projects, and deadlines efficiently and flexibly.
- Experience in team leadership, with the ability to inspire, mentor, and drive results.
- Strong analytical skills to assess the impact and effectiveness of training programs.
- Proficiency in Learning Management Systems (LMS) and training technologies.
- Strong problem-solving skills and the ability to adapt to changing needs.
- Passion for professional development and fostering a culture of continuous learning.
- Fundamental understanding and ability to apply adult learning principles
- Excellent listening skills and a commitment to communicate clearly, completely, and promptly
- Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
- Willingness to accept coaching to remove barriers to effective working relationships
- Understanding of knowledge center support methodologies to build a knowledge base that is effective for staff and partner consumption
- An identification with PartnerHero’s Core Values: Be Humble, Take Ownership, Care for Others, Embrace Growth, Manifest Trust
What you’ll get in return:
- Full-time employment
- Competitive compensation based on experience
- A dedicated wellness program, including support from an in-house psychologist
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture is at our core
Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
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