Offer summary
Qualifications:
Experience in Network Troubleshooting, Knowledge of Software and Hardware, Familiarity with Service Desk tools, Competence in Operating Systems, Proficiency in Microsoft Office.Key responsabilities:
- Manage support tickets for 1st and 2nd level requests
- Provide support for operating systems and software installation
- Configure email settings, VPN, and Active Directory
- Monitor and update ticket status to maintain SLA
- Create and update knowledge base articles