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IT Support Specialist

Remote:

Hybrid

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Tallinn (EE)

Offer summary

Qualifications:

Previous experience in a similar role, Basic knowledge of G Suite, Slack, Zoom, Okta or Atlassian, Understanding documentation and workflows, Ability to learn new tools quickly, Skilled in data-driven decision making.

Key responsabilities:

Manage access rights and enforce security policies
Audit software licenses used by employees
Develop and document solutions and best practices
Assist with onboarding and offboarding processes
Resolve help desk tickets and provide timely support

Bolt Fintech: Finance + Technology Unicorn https://bolt.eu/

1001 - 5000 Employees

HQ: Tallinn

See more Bolt offers

Job description

<gh-intro>
<text>

We are looking for an IT Support Specialist to help our IT systems and tools run smoothly while also supporting and advising team members and colleagues from Bolt!

</text>
</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>
As an IT Support Specialist at Bolt, you’ll play a crucial role in maintaining the smooth operation of our IT systems and tools. Your responsibilities will include troubleshooting and resolving technical issues, providing exceptional support to team members and colleagues, and implementing initiatives that optimize our IT processes.

</text>
</gh-role-detail>

<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<point> Managing access rights in all tools used in Bolt. Issuing and revoking certificates, continuous improvement, and enforcing Bolt's Information Security Policy</point>
<point>Managing and auditing licenses for all software used by Bolt employees</point>
<point>Developing and implementing solutions or best practices to enhance efficiency and documenting the solutions by updating the internal knowledge base with guides and workflows </point>
<point>Helping with onboarding and offboarding people</point>
<point>Responding to and solving help desk tickets and providing support to employees, outsourcers, and franchise partners in a timely manner</point>
<point>Conveying a data-driven approach to prove hypotheses and suggesting improvements</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>You have previous experience working in a similar role</point>
<point>You have some basic experience with G Suite, Slack, Zoom, Okta or Atlassian</point>
<point>You have an understanding on how to document problems, workflows and create guides</point>
<point>You feel comfortable in learning new things and embrace a bit of a challenge working towards a solution. A workaround sometimes is also a solution</point>
<point>You make data-driven and metric-driven decisions and understand that sometimes you might need a sanity check or a second pair of eyes</point>
<point>You understand the need to ask why and sometimes feel the urge to find a better solution</point>

</bulletpoints>
<text>

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
</text>
</gh-requirements>

<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>

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