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Implementation Consultant - French Speaker

Remote: 
Hybrid
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
London (GB)

Offer summary

Qualifications:

3-5 years experience in Professional Services., Fluency in French is required., BA or BS degree., Experience with web development frameworks., Knowledge of Javascript, HTML, CSS..

Key responsabilities:

  • Manage onboarding and implementation for French customers.
  • Build relationships to understand client needs.
  • Act as project manager and main contact.
  • Customize service offerings based on client package.
  • Develop client success and training plans.
monday.com logo
monday.com Large https://www.monday.com/
1001 - 5000 Employees
About monday.com
The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. The platform is fully customizable to suit any business vertical and is currently used by over 186,000 customers across 200 industries in over 200 countries and territories.
See more monday.com offers

Job description

Description

Our Services organization is growing and we are looking for an Implementation Consultant to join our Services team. As an implementation consultant, you’ll work closely with our enterprise and strategic customers to implement monday.com to help their business needs and challenges.


About The Role

  • Take ownership of new accounts and manage their onboarding and implementation for our french customers/french market
  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Act as a project manager to ensure timelines are met
  • Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team
  • Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services)
  • Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
  • Build, own, and execute client success and implementation plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects

Requirements

  • 3-5 years experience in a Professional Service / Implementation / Customer Success positions
  • FRENCH Fluency SPEAKING IS A MUST
  • Strong customer-facing and presentation skills with the ability to establish trust and credibility
  • Ability to work in a high volume environment
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • BA or BS degree
  • Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage

Social Title

Implementation Consultant


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishFrench
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementWeb FrameworksTechnical ConsultingCSS CodesPresentation TrainingJavaScript (Programming Language)GraphQLRESTful APIHTML5Customer Relationship ManagementProject CollaborationProject Management

Other Skills

  • Time Management
  • Problem Solving
  • Verbal Communication Skills
Are you interested?

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