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Desktop Engineers - Desktop Engineer IV

Remote:

Hybrid

Contract:

Fixed term

Experience:

Mid-level (2-5 years)

Work from:

Stamford (US)

Offer summary

Qualifications:

Experience with trade floor support, Knowledge of IPC, Avaya, Zoom systems, Understanding of voice recording integrations, Familiarity with IT Service Management tools.

Key responsabilities:

Provide 1st contact support for incidents
Deploy and test telephony devices
Troubleshoot and escalate user incidents
Maintain communication on incident status
Assist team and provide after-hours support

Metasys Technologies SME https://www.metasysinc.com/

201 - 500 Employees

See more Metasys Technologies offers

Job description

Desktop Engineer IV - Voice Scope
Stamford, CT (onsite)
12+Month Contract

Overview:
Provide 1st contact support for voice-related incidents and requests, handling desk-side telephony issues, deployment testing, and escalation.

Responsibilities:

Deploy and test telephony devices (IPC dealer-board, Avaya handsets, headsets).
Troubleshoot user incidents and escalate to 2nd/3rd line teams as needed.
Support daily IPC, Avaya, and Zoom telephony-related issues at user desks.
Coordinate with 2nd/3rd line support and third parties (e.g., IPC).
Maintain communication with customers and management on incident status.
Keep accurate records in the incident management system.
Assist team engineers when required.
Provide after-hours support during major incidents or changes.

Requirements:

Experience with trade floor support and trader voice telephony (IPC, Avaya, Zoom).
Understanding of telephony solutions and voice recording integrations.
Ability to handle desk-side telephony issues and escalate when necessary.
Familiarity with IT Service Management tools like ServiceNow.
Team player, able to cover a wide range of deskside support activities.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.