AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
As a ServiceNow Technical Consultant, you will utilize your ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team, mentoring associates and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. There is an expectation of at least 25% travel.
ResponsibilitiesParticipate on project teams to deploy solutions on the ServiceNow platformParticipate in development and testing activities on ServiceNow with limited supervisionParticipate in the design of complex solutionsParticipate in the creation of written deliverablesParticipate in client workshopsParticipate in client demos and working sessionsInfluence direct team members and external customers regarding policies, best practices and proceduresSupport senior team members and project leadersObtain and maintain certifications with associated qualificationsContribute to the creation and maintenance of project collateralContribute to scoping, planning, and methodology for critical projects;Communicate with external customers involving moderately complex negotiation and explanation of deliverablesWork to influence direct team members and external customers at an operational level regarding policies, practices, and proceduresQualificationsProven skills in a given area (as measured by certification/approved training completion/proven abilities)Strong development skills on the ServiceNow platformModerate skills integrating ServiceNow with third party toolsStrong knowledge on at least one ServiceNow suiteStrong presentation skillsStrong project and situational awarenessStrong communication skillsStrong attention to detailSelf-starterAble to travel of at least 25%ExpectationsSeasoned professional individual contributorPerform core project work with limited supervisionWork on moderate to complex issuesMay provide data and situational analysis and in-depth evaluation of a variety of factorsProblem and issues are of moderate scope, are difficult and sometimes complex, and require information gathering and analysisCan lead written deliverable creation within their area of expertiseStrong working knowledge to own components of a complex solutionCan clearly articulate the scope of the project and work they are tasked to performCan articulate how their work relates to the business objectives for the projectProactively reach out to the project manager with concerns about project overrunsInitiate PCR requests when additional work is being requestedIdentify client requests that are out of scope and escalates to the project manager or sales teamWhy AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
