Accounts Receivable (AR) Specialist

Role: Accounts Receivable (AR) Specialist

FLSA: Full Time | Exempt | Salaried | Remote (US)

Reports to: Controller

Trustwell is on a mission to change the food industry. Combining FoodLogiQ’s supply chain management software with Genesis’ nutritional analysis and label development solution, the Trustwell Connect platform creates the food industry’s only full-scale solution connecting product development and regulatory-compliant labeling with supplier compliance, enhanced traceability, and automated recall management. From food and supplement manufacturers to retail grocers and restaurant chains, more than 2,500 food companies around the world use Trustwell software as their trusted source for compliance and quality solutions in the food industry. For more information, visit Trustwell.  

Trustwell is looking for ambitious, energetic professionals who enjoy a fast-paced team environment filled with challenges and career growth opportunities in a rapidly growing tech firm. Our successful employees are sales and service-oriented people with integrity and commitment toward a common goal of excellence. Not only does Trustwell offer a strong foundation of success for those it employs, but we also offer a robust and attractive total rewards package. 

What's in it for you?

• Excellent Work-life balance, including flexible scheduling, remote-first, and responsible PTO
• Career growth with professional development and career pathing
• An organization that fosters collaboration and teamwork - focused on innovation and creativity. 
• Access to healthcare, retirement, wellness programs, and much more...

Still Interested? We'd love for you to keep reading and submit your application today! :) 

Scope of Position:  

Trustwell is seeking an Accounts Receivable Specialist to operate as a key member of the finance operations team who will ensure timely processing of customer invoicing and payments, uses customer portals for processing billing issues, and works proactively on collections and other accounting initiatives. This role is crucial in maintaining positive client relationships and supporting the overall financial health of the organization. 

Essential Duties & Responsibilities including but not limited to:

• Daily posting customer payments of cash, lockbox, credit card and remote check deposits 
• Research, analyze, and reconcile customer account information for customer payment discrepancies or applications   
• Complete a variety of Accounts Receivable maintenance functions examples: adjustments, refunds, and cash applications   
• Review Customer’s sales tax exemption certificate and update account records.   
• Review new account applications for terms, making decisions & recommendations for credit limits and terms against existing credit matrix   
• Provide customer service support to external and internal customers.   
• Perform additional assignments as needed or directed by the Accounting Department  
• Other duties as assigned. 

Education/Experience:   

• Associate’s degree, or higher, in business administration, accounting, or similar; preferred.  

• Five + years of experience working in an accounting environment managing receivables and customer accounts; required. Multi-national collections a plus.   
• Maxio/SaaS Optics experience; desired. 
• Experience with ERP system (NetSuite) and CRM SalesForce; desired. 
• Advanced knowledge of Excel, including PC skills [ e.g., email, outlook, word]; required. 

  Required Skills/Abilities:  

• Excellent communication and interpersonal skills, with the ability to effectively communicate with internal/external customers via phone, email, etc. 

• Strong problem-solving abilities and the capacity to work independently with customers to overcome invoicing/collection challenges. 

• Willingness to identify, adopt, and advocate new processes and procedures
• Ability to organize and plan work effectively to meet department goals and deadlines
• Ability to problem solve by completing root cause analyses and proposing appropriate solutions
• Strong analytical skills with attention to detail, including strong mathematical and computational skills
• Exemplifying a deep level of integrity and professional business standards. 

Supervisory Responsibilities:    

• None

Total Rewards Package:

• Competitive Compensation (base + bonus); commensurate on experience. 
• Full healthcare benefits, including medical, dental, and vision. 
• Supplemental benefits, including STD, LTD, HSA, 401k, etc.
• Responsible Time Off (PTO) + Holiday Pay
• Excellent culture, growth opportunities, plus much more... 

What to expect - the Hiring Process! 

• Phone Screen - Human Resources
• Interview with Hiring Manager
• Peer Interview
• Interview with Chief Financial Officer
• Potential Hiring Assessment
• Offer of Employment (Background Screening/Credit Check + References)

Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team. #LI-DG1

Acceptable Background and References Required; upon any conditional offers made by Trustwell.

Equal Opportunity Employer/ DFWP/ Affirmative Action

CompensationUp to $60k/per annum- DOE + Bonus