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Customer Care Representative - WFH RI

Remote: 
Full Remote
Contract: 
Salary: 
29 - 29K yearly
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Must reside in Rhode Island, 1 year of call center experience, 6 months customer service experience, Basic typing/computer experience, High-speed internet access.

Key responsabilities:

  • Handle inbound calls from various clients
  • Manage tasks with increasing complexity
MTM, Inc. logo
MTM, Inc. Large https://www.mtm-inc.net/
1001 - 5000 Employees
See more MTM, Inc. offers

Job description

MTM is looking for Customer Care Representatives to join our team.

Location: Remote Rhode Island

Hourly Rate: $15.00

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM).  The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. 

All you need for the Customer Care Representative role is:

  • Must reside in the State of Rhode Island
  • 1 year of Call Center experience
  • 6 months Customer Service experience
  • Basic typing/computer experience with excellent navigational skills
  • High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
  • A quiet space within the home free of distractions to take in-coming calls.

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you:

  • Pay on Demand
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Flexible Scheduling
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Computer Literacy
  • Problem Solving
  • Typing
  • Verbal Communication Skills
  • Mentorship
  • Customer Service
  • Leadership
  • Time Management

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