Bilingual Mandarin RN Care Manager (Remote)

Homebase Medical is getting back to basics. Our mission is to optimize the quality of life for homebound older adults, allowing them to live independently and with dignity in their own homes. We make house calls – enabling access to quality wrap-around services for homebound older adults with complex health needs while improving the quality of their lives, right at home.

We offer an array of medical and chronic care services, and we’re backed by SCAN, a not-for-profit organization that has a history of supporting and improving the health and independence of older adults for over 45 years.

The Bilingual Mandarin RN Care Manager will collaboratively assess and evaluate the member’s physical health, mental health and psychosocial needs to complete individualized care plans. Conducting care plans in collaboration with the Care Coordinators to align with Health Plan partner’s Special Needs Plan (SNP) Model of Care (MOC). The Bilingual Mandarin RN Care Manager will also be responsible for supporting high-risk patients’ care management, including transitions of care coordination for health plan.

Responsibilities include:

• Assesses members to identify medical, physical and psychosocial needs via telephonic assessments
• Ensures appropriate assessments and care plans for this population are completed according to Health Plan SNP MOC, state and federal regulations and Homebase Medical policies and desktop procedures.
• Provides coaching, education and care management during the assessment and if specific criteria is met, initiate referral to complex care management.
• Completes comprehensive assessments of members per regulated timelines and determines who may qualify for case management based on clinical judgment, changes in member's health or psychosocial wellness, and triggers identified in the assessment.
• Facilitates care coordination across the care continuum (home, hospital, home health, or nursing facility), identifies community resources and makes referrals as appropriate.
• Documents accurate and complete data for all member contacts in the appropriate database.
• Develops and implements a case management plan in collaboration with the member, caregiver, physician and/or other appropriate healthcare professionals and member's support network to address the member needs and goals.
• Performs ongoing monitoring of the care plan to evaluate effectiveness of interventions for goal achievement, suggest changes as needed and document updates accordingly.
• Maintains the members' right to privacy and protects Homebase Medical operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Actively support the achievement of Homebase Medical’s Vision and Goals.
• Other duties as assigned.

   Qualifications and experience: 

• Associate's Degree Nursing or higher from an accredited School of Nursing or a 4 Year college degree in Nursing 
• CA RN license in good standing required 
• Bilingual Mandarin speaking ability required 
• 6+ months of clinical nursing experience
• 3-5 years clinical experience with geriatric population (Acute, Ambulatory care, SNF and/or LTC) preferred

• Medicare/Medi-Cal experience in managed care environment preferred

• 2+ years of case management experience in a medical group, IPA and/or HMO setting preferred

• Basic knowledge of related NCQA standards, CMS and DHCS regulations preferred

• Navigate and access multiple software systems without error

• Proficient in MS Office Suite (40 WPM)

• Medical and clinical terminology conversant

• Meets core competencies and clinical skills set for entry level

• Excellent written and oral communication skills, as well as strong interpersonal, critical thinking and analytical skills

• Excellent organizational, decision-making and multi-tasking skills

• Demonstrates customer focus; proactively finds ways to exceed customer needs.

• Demonstrates keen attention to detail and produces high quality work products.

• Ability to prioritize multiple and competing tasks, work independently and in a team environment

• Ability to work well in a fast-paced and dynamic environment

• Knowledge and/or familiarity with the principles of project and program management.

• Demonstrated ability to develop and implement new, replacement systems, and gain buy-in from appropriate audience.

• Able to lead and influence those without direct reporting relationships to achieve desired outcomes.

• Ability to communicate with clarity, the vision, value, and tasks to formal and informal audiences.

• Able to develop relationships quickly and leverage working relationships to drive performance outcomes.

• Ability to work with all levels of staff, within and external to the organization to achieve goals.

• Strong organizational skills; Ability to multitask and to appropriately maintain confidentiality.

 What's in it for you? 

• PayScale information: $38.60 to $61.77 per hour
• Medical, Dental, Vision insurance
• Generous PTO and Holiday pay
• 401k with 5% safe harbor contribution
• Employee hardship fund
• Work-life balance
• And much more!

At Homebase Medical we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Homebase Medical is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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