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Director, Database/Automation Production Support

Remote: 
Full Remote
Contract: 
Full time
Salary: 
120 - 140K yearly
Experience: 
Expert & Leadership (>10 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in a business-related field, Ten years of strategic planning experience, Five years directly in production support, Financial services background preferred, Leadership experience with remote teams.

Key responsabilities:

  • Champion organizational change and accountability
  • Manage production issues, enhancements, and processes
  • Serve as escalation point for risk management
  • Direct formal communication methods organization-wide
  • Oversee activities to meet team goals
Aegon logo
Aegon Financial Services XLarge https://www.aegon.com/
10001 Employees
About Aegon
Aegon is an integrated, diversified, international financial services group. The company offers investment, protection, and retirement solutions, with a strategic focus on three core markets (the United States, the United Kingdom, and the Netherlands), three growth markets (Spain & Portugal, Brazil, and China), and one global asset manager. Aegon's purpose of Helping people live their best lives runs through all its activities. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion & diversity. Aegon is headquartered in The Hague, the Netherlands, and listed on Euronext Amsterdam and the New York Stock Exchange. Not only do we offer products and services to support our customers, but we also focus on financial wellbeing. When we talk about financial wellbeing this is how you feel about the control you have over your financial future – and your relationship with money. It’s about focusing on the things that make their life enjoyable and meaningful – both now and in retirement. We want you to feel confident and empowered when managing your money and know that it’s possible to improve your situation in some way. Aegon's products and services range from life, critical illness and disability insurance, to pensions, annuities, long-term savings and investments. We also offer mortgages, and car, household and travel insurance in some markets. In the US, we’re known as Transamerica, one of the best-known names in the North American financial services industry. Globally over 22,000 Aegon employees help over 30 million customers take responsibility for their financial future.
See more Aegon offers

Job description

Job Family

Corporate Development, Strategy and Sustainability

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

The Director, Database/Automation Production Support provides overall direction automation support services to Life, Annuity , Retirement and Employee Benefits business divisions.

Job Description

Responsibilities

  • Champion organizational change and promote a culture of accountability, collaboration and customer service excellence.
  • Manages dashboard of production issues and enhancements along with and process improvements related to database changes and automation.
  • Serves as escalation point for direct reports in terms of risk management, issue escalation/resolution, scope change and implementation planning.
  • Continually seek program process improvements.
  • Define and direct formal communication methods and establish open and consistent communication with all levels within the organization. Provide database program status and reporting.
  • Provide direction and ensure the team uses the intake tools.
  • Establish governance (prioritization of work), processes (required documentation and sign offs), and procedures for issues and enhancement work.
  • Direct and oversee activities holding teams accountable for meeting goals and objectives.
  • Direct problem resolution, decision making, communications and other associated activities during production issues and enhancements using a pro-active and constructive approach.
  • Work with the team to ensure correct tool selection (SQL/Microsoft access) for the new development work is sound
  • Mange a team across multiple remote locations

Qualifications

  • Bachelor’s degree in a business related field or equivalent experience.
  • Ten years of strategic planning experience, including five years directly in production support
  • Financial services background helpful
  • Leadership experience leading teams (remote leadership experience a plus)
  • Experience utilizing negotiation skills; coordinating and facilitating small and large group meetings
  • Ability to communicate with all levels of the organization to guide in strategic planning fundamentals and plan execution.
  • Proficiency using MS Office

Preferred Qualifications

  • Production Support/Enhancement work history

Working Conditions

  • Remote working environment
  • Occasional travel to meet with leaders or direct reports

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.** 

Compensation:

The salary for this position generally ranges between $120,000-$140,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

  • Competitive Pay 

  • Bonus for Eligible Employees 

 

Benefits Package 

  • Pension Plan 

  • 401k Match

  • Employee Stock Purchase Plan

  • Tuition Reimbursement

  • Disability Insurance

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Employee Discounts

  • Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

  • Paid Time Off starting at 160 hours annually for employees in their first year of service.

  • Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

  • Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

  • Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

  • Adoption Assistance

  • Employee Assistance Program

  • College Coach Program

  • Back-Up Care Program

  • PTO for Volunteer Hours

  • Employee Matching Gifts Program

  • Employee Resource Groups

  • Inclusion and Diversity Programs

  • Employee Recognition Program

  • Referral Bonus Programs

  • Peer Recognition Program (BRAVO)

  

* As of December 31, 2022 
 

Inclusion & Diversity  

  

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 

   

Giving Back  

  

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. 

  

  

Transamerica’s Parent Company  

 

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has  grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   

 

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Development SupportNegotiation StrategiesRisk ManagementProblem ManagementDatabase ManagementAutomation ControlsFinancial Services

Other Skills

  • Customer Service
  • Collaboration
  • Strategic Planning
  • Microsoft Office
  • Decision Making
  • Verbal Communication Skills
  • Leadership
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