Senior Social Community Manager - Remote

Senior Social Community Manager

Remote supporting PST hours

Are you obsessed with customer service?

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for a Social Community Manager with the passion and experience to create meaningful engagements for our clients – one project at a time.

We are currently looking for a Senior Social Community Manager to join the Designit team that supports various Microsoft accounts we operate in regarding community management and social listening efforts.  Our world-class social teams operate multiple social media channels and marketing blogs designed for developers, IT decision makers, IT implementers, and business decision makers. Each month, we publish social posts to help, inform, entertain, and engage community members across the globe. Azure, Teams, Power BI, Dynamics 365, and SQL Server are just a few examples of the 170 innovative products and services that comprise the Cloud Marketing Blog and Social ecosystem. 

The Senior Social Community Manager supports the Community Management workstream, which manages various social channels, including Twitter/X, Instagram, and LinkedIn. In this role, you will monitor, triage, and respond on various social media channels, manage a social content calendar, and work on ongoing community management reporting. The ideal candidate has impeccable attention to detail, is well versed in all thing's social media, has excellent communication skills, and the desire to accomplish daily tasks in a timely manner with strong focus and follow-through.  

Would you like to... 

• Monitor Security and Rewards Support social channels on Twitter, LinkedIn, and Instagram for comments and questions via Sprinklr 
• Own and implement community management strategies and workflows across the Microsoft Security workstream, such as events and announcements, blog, and global engagement programs 
• Track incoming and outgoing technical Security user questions and answers in Sprinklr social management tool 
• Work with Microsoft stakeholders to flag Security customer support cases and high-traction brand mentions 
• Engage with Twitter and LinkedIn Security audiences to build relationships with users and strengthen social communities 
• Manage the social content calendar for Rewards Support, working with Microsoft stakeholders to create posts promoting new and ongoing announcements and campaigns 
• Own and deliver weekly and monthly reporting using Sprinklr reporting dashboards for various community management and social listening metrics and KPIs 
• Be a strategic partner to our clients for all things social media and community management 

We would like you to have... 

• 1-2 years in a client-facing role at a marketing agency or large corporate enterprise 
• 1-2 years of copywriting experience 
• Bachelor’s degree in business, marketing, management, or related field 
• Proven track record of working collaboratively across disciplines 
• Ability to present and pitch ideas effectively to team members and clients 
• Customer service experience working in fast-paced environments 
• Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook 
• Experience with community engagement in campaigns and customer support preferred 
• Experience in Sprinklr, Opal, or similar social media management tools preferred 

Would you like to join a global organization that... 

• Embraces work-life balance – our employees’ well-being remains a top priority for us 
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact 
• Encourages innovation and experimentation 
• Understands that changes will occur and adaptability is crucial to assist when it does 
• Emphasizes and rewards collaboration 
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice 

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases. 

Compensation Range: $75,000 -$80,000 

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity. 

Want to know more? 

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy. 

https://www.designit.com/ 

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.