Patient Care Specialist

At the heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Care Management Team. As part of the Care Team, the Patient Care Specialist is responsible for providing comprehensive, non-medical support throughout the entire episode of care, serving as the patient’s biggest advocate and creating a welcoming and comforting end-to-end experience. You will be the ultimate champion for the patient experience

This is a full time position, the salary range for this role is $50,000 - $60,000 plus bonus, depending on level of experience and geographic location.

You’re excited about this opportunity because you will…

• Be the voice of Carrum Health to our patients throughout their journey.
• Guide patients through the Carrum program, from initial onboarding through the completion of their surgery.
• Provide comprehensive non-medical instruction, support, and guidance to patients in understanding the cost and quality implications of their decision.
• Serve as the patient advocate and liaison while partnering with the clinical teams at Carrum’s Centers of Excellence. 
• Collaborate with other Care Management team members to continuously evaluate where procedures can be streamlined or policies updated.
• Work cross-functionally to ensure the patient’s voice is addressed in everything from product enhancements to marketing and customer success.
• Ensure an individualized, high-touch experience for each Carrum patient.
• Proactively monitor, identify, and communicate gaps and issues that may impact any aspect of the Patient care journey.
• Occasional evening and weekend monitoring of escalations, especially for traveling patients.

We’re excited about you because…

You are a seasoned healthcare professional who has worked directly with patients to ensure a high quality and seamless experience. Your track record speaks for itself, but you’re yearning for an opportunity to take your experience and apply it to a fresh new opportunity that is poised for enormous growth. 

We hope to see from you: 

• A minimum of 2 years of experience as a patient care navigator, health navigator, care coordinator, or customer services representative in a healthcare setting
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• A natural understanding of what high-touch patient care and support entails
• Basic understanding of clinical terminology 
• Excellent written and verbal communication skills including speaking with clarity and concision, a courteous and professional tone, active listening, ability to build trust and rapport
• Appropriately handle confidential information and adhere to HIPAA requirements
• Ability to communicate patient’s needs across the organization and with our Centers of Excellence
• Strong “patient first” values
• An entrepreneurial spirit, creative problem solving, and innovative thinking
• A natural self-starter who is comfortable working independently
• The ability to problem solve and think creatively
• Experience working with Google Suite, Microsoft Office, and Slack is preferred, but not required
• Spanish language experience is preferred, but not required