Offer summary
Qualifications:
Customer-centric approach to relationships, Experience in Digital Customer Success roles, Familiar with Customer Success tools, Strong written and verbal communication skills, Proven ability to manage customer expectations.
Key responsabilities:
- Own digital touch strategies for customer success
- Develop and coach a team of Customer Success Managers
- Collaborate on upsell initiatives and growth opportunities
- Operationalize processes impacting Customer Success
- Engage with unhealthy customers proactively