Client Success Coordinator

Client Success Coordinator:

• Work closely with Clients, caregivers and departments across the care center, to ensure the goal of providing a seamless and satisfactory Client experience is achieved, while ensuring that our Clients are receiving the highest quality of care.
• Under the supervision of and in consultation with the Director of Operations and Director of Nursing- responsible for coordinating the schedules of all designated clients and caregivers, monitoring schedules, troubleshooting problems and responding to all Client or caregiver needs as they arise.

What You Will Do:

• Schedule and coordinate 100% of assigned Client case load in an efficient, consistent and timely manner, while ensuring outstanding customer satisfaction.
• Communicate openly with other team members in the department regarding scheduling, attendance, Client changes in condition, and escalating larger-scale issues as determined for prompt resolution and follow up.
• Verify caregivers' attendance daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs, or any missed visits based on the Client's needs of care
• Handle and respond promptly to all incoming Client and caregiver calls and email
• Communicate with Clients and their families regarding appointment scheduling, plan of care updates, any and all changes in schedule
• Maintain and document communication with all Clients in the specified home health software
• Coordinate the caregivers' schedules and maintain a schedule of all services rendered per month
• Verify billed services against requested services, working in tandem with the Finance Department
• Maintain Client confidentiality and privacy with dignity and respect
• Ensure compliance with DOH regulations and internal policies and procedures
• Ad hoc projects as needed

Who You Will Be:

• Bachelor's degree in health sciences, social work or nursing preferred.
• 2+ years' of experience in home care, healthcare or human/social services industry
• Ability to manage a caseload in a fast-paced environment
• Ability to multitask
• History of achieving the high customer service satisfaction rates
• Excellent communication abilities (written and oral)

Why Alvita Care:

Alvita Care is a Premier Home Healthcare & Personal Care Agency that has earned The Joint Commission Gold Seal of Approval. We provide relief and assurance to family members in the areas of In-Home Personal Care, Alzheimer's & Dementia Care, Palliative & Hospice Care, and Geriatric Care Management. It is our mission to ensure our clients are happy, safe, well cared for, and above all treated with dignity and respect.

It's a very exciting time at Alvita Care as we are currently growing exponentially. We are focused on continuing to expand within the New York/New Jersey area as well as into other areas outside of the Tri-state area.

In addition to a competitive base salary of $55,000 to $60,000, Alvita Care provides employees with a generous benefits package which includes health, vision, dental, short and long-term disability, 401(k), commuter benefit plan, generous paid time off, paid sick leave, and paid holidays