Main areas of focus: Administrative support, project management, communications, team operations
Location: Remote - U.S. only
Eligibility: charity: water is fully remote and hires from all 50 U.S. states. At this time, we are only considering candidates who are eligible to work in the United States without the need for company sponsorship now or in the future.
JOB HIGHLIGHT
You’ll play a vital role in the success of the Key Relationships team by ensuring smooth operations and comprehensive administrative assistance to the frontline fundraising team working with charity: water’s major donors.
JOB SUMMARY
As the Key Relationships Coordinator, you will report to the Director of Key Relationships while supporting a broader team of frontline fundraisers. By managing various administrative, logistical, and research tasks, you will enable the team to focus on building and maintaining donor relationships to help us reach our fundraising goals. You will ensure smooth operations, playing a key role in everything from data management to meeting facilitation.
YOU’LL BE RESPONSIBLE FOR…
● Triaging and responding to donor inquiries and FAQs through our customer service platform
● Managing team-wide administrative tasks, from supporting with data entry and list exports in Salesforce to meeting facilitation and assisting with prospect research
● Project management of both one-time and ongoing internal team projects throughout the year
● Mastering Salesforce, Zendesk, Notion, Jira, iWave, Keynote, and all other tools used by the Key Relationships team, helping to keep our donors happy, data clean, and records up-to-date
● Exploring creative methods to express our gratitude to donors, writing thank you notes, and fulfilling gifting requests for VIP donors on an ad hoc basis
● Managing printing and shipping requests for the team and our supporters
● Supporting the team with the planning and execution of donor trips and regional events as needed
● Becoming an expert on charity: water’s programmatic work and staying up to date on international Water, Sanitation & Hygiene (WASH) issues as a whole
YOU MUST HAVE…
● A bachelor's degree
● Excellent customer service
● Strong written and verbal communication skills
● Acute attention to detail with the ability to prioritize, multitask, and efficiently complete tasks
● A problem-solving spirit, team-oriented mentality, and enthusiastic work ethic
● A passion for charity: water’s mission that invigorates and excites the people you share it with
IT’S AN ADDED PLUS IF YOU HAVE…
● Experience working cross-departmentally in a fast-paced environment
● Proficiency with Salesforce as a CRM tool
● Familiarity with tools like Keynote, Notion, Jira, Basecamp, Zendesk, etc.
● Familiarity with the nonprofit sector, specifically frontline fundraising teams
YOU’LL BE SUCCESSFUL IF...
You're driven, organized, and detail-oriented
You're a self-starter capable of working independently. You prioritize well and can manage important projects, schedules, and communications efficiently, ensuring nothing falls through the cracks.
You understand the value of our supporters
You make everyone feel special. You’re able to get anyone excited about what we do and you're passionate about giving every person who interacts with charity: water an unforgettable experience.
You're a proactive problem-solver
You can anticipate needs and find solutions to challenges as they arise.
You have a supportive and collaborative mindset
You enjoy working as part of a team and are willing to go the extra mile to support your colleagues.
You see the bigger picture
You can break a large project into bite-size pieces while always keeping your eye on the big goal. You think two steps ahead and can see how complex initiatives connect together for maximum impact.
KEY RELATIONSHIPS
The Key Relationships team cultivates lasting and meaningful relationships with our most generous supporters. They work directly with our donor community to engage and steward those who sponsor entire water projects and cover our operational costs. This charismatic group spreads our mission and is often the face of our organization.
ORGANIZATIONAL OVERVIEW
At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 17.5 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.
At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.
BENEFITS & PERKS
Unlimited PTO
Summer Fridays
6-week paid sabbatical leave after 5 years of employment
401k plan + employer match
Medical covered at 80% + Dental/Vision contributions
FSA + dependent day care FSA
Employer-paid life insurance, STD, LTD
16-week paid maternity and paternity leave for new parents
Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk
2-4 annual travel requirements to spend quality in-person time with the team
Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here. 
