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Client Relationship Manager - Remote

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Healthcare Revenue Cycle experience required, Experience in a Client Relationship Manager role in healthcare IT, Familiarity with Experian Health products and services, Provider background in PAS and PFS roles recommended, Excellent skills in Salesforce.com or similar CRM.

Key responsabilities:

  • Maintain operational level client relationships
  • Facilitate Quarterly Business Reviews and document strategies
  • Drive proactive use of the client Community for support
Experian logo
Experian Information Technology & Services XLarge https://www.experianplc.com/
10001 Employees
HQ: Costa Mesa
About Experian
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.
See more Experian offers

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. https://www.experian.com/healthcare/

As a Client Relationship Manager (remote role with travel), you will report to the Client Organization, and partner in building and maintaining trusting relationships, with our customers. Those relationships are focused on overall satisfaction for assigned clients, for all implemented products, ensuring overall satisfaction and revenue protection, through relationship management, client health monitoring and helping identify account expansion opportunities.

You'll have opportunity to:

  • Maintain relationships with clients at an operational level, connecting with the client to assist with issue resolution, goals, projects, and delivering product enhancements to align with current needs of the client and future roadmap
  • Facilitate Quarterly Business Reviews in tandem with Sales, expressing client successes and Return on investment, includes documenting action items and go forward strategy.
  • Facilitate proactive use of our client Community, driving client adoption for managing support cases, knowledge and product enhancements

Qualifications

Qualifications:

  • Healthcare Revenue Cycle experience required
  • Familiar with the broad range of Experian Health products and services
  • Experience in a Client Relationship Manager role, within healthcare I.T., and management of multiple provider accounts
  • Provider based background recommended in PAS and PFS related roles
  • Excellent skills in Salesforce.com or a similar CRM
  • 35% travel

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Force.ComPatient MonitoringRevenue Cycle ManagementCustomer Relationship ManagementProject Management

Other Skills

  • Problem Solving
  • Verbal Communication Skills
Are you interested?

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