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Director, Global Retail

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Canada

Offer summary

Qualifications:

5-10 years of Retail experience, Executive level client-facing experience, Background in data-led professional services.

Key responsabilities:

  • Develop relationships with multinational retailers
  • Drive growth through client value delivery
  • Support in-market teams and initiate projects
  • Communicate efficiently with stakeholders
  • Achieve sales goals by maximizing client retention
Advantage Group International logo
Advantage Group International SME https://www.advantagegroup.com/
201 - 500 Employees
About Advantage Group International
Advantage Group helps people and organizations work better together. We provide the gift of feedback and, through insight, drive positive behaviour change and business growth. In the world of fast-moving consumer goods, we act as an integral link between suppliers and retailers. Advantage uses data, feedback and strategy consulting to illuminate opportunities for mutual growth, strengthen relationships and provide invaluable insight. In over 40 countries, Advantage creates better insight, better business and better lives.
See more Advantage Group International offers

Job description

Discover an Exciting New Opportunity with Advantage:
Director, Global Retail

Advantage Group International is seeking an ambitious, client-centered Director, Global Retail to join us in our journey of helping businesses be better together.

Our History and Mission: Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback.

Ron’s original idea to have retailers rate and rank their suppliers was first conceptualized in 1988. Not long after, FMCGs and retailers throughout North America began to recognize that strong and measurable relationships are at the heart of improved business performance.

From humble beginnings and a staunch and universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40 countries.


Our Values:
  • Be Engaged – Be engaged, on the team, and in the game.
  • Empathetic Feedback – Give and receive empathetic feedback.
  • High Performance – Succeed with a high-performance attitude.
  • Find a Better Way – Seek to improve and find a better way.


Role Summary: The Director, Global Retail will develop external relationships primarily with multinational retailers and grocery retail alliances. You will drive growth via consistent retailer client value delivery leading to client retention and expansion. You will use Advantage Group’s proven capabilities to help current and prospective clients understand their business improvement opportunities and guidance to act on them, creating a virtuous circle. Internally you will support our in-market teams by coordinating on key retailer initiatives, offering advice, and sharing learnings and recommended practices.


Who We’re Seeking: The successful candidate is likely to have 5 – 10 years of commercial Retail industry experience, combined with executive level client-facing experience in data-led professional services (market research, data-led advisory, etc.).


Reporting Relationship: This role reports to the SVP, Global Retail.



What Success Looks Like in this Role: Specific responsibilities include:
  • Building strong client relationships with assigned multinational retailers and grocery retail alliances ensuring that they are actively engaged, receive an excellent client experience, gain value and insights from Advantage, and put our insights and recommendations into action leading to retention and expansion across new countries, new programs, and broadly across their ecosystem. 
  • Helping current and prospective retail clients participate in our Industry Engagement programs, Advantage Report available in close to 50 countries, and the Global Relations program available to organizations working with business partners across countries.
  • Identifying unique needs, then working closely with our custom team to develop and contract bespoke business partner feedback programs.
  • Networking to increase awareness of Advantage Group and our capabilities.
  • Communicating closely with our in-market teams to support them as they accomplish the same locally. Your primary initial focus will be the Europe/South Africa Region.
  • Assisting with expansion of Own Brands/Private Label program to additional countries
  • Coordinating with our global insights team to create compelling stories that are insightful and can be shared with retailers. 
  • Achieving coverage and sales goals by maximizing client retention, expansion, and acquisition.
  • Enhancing the Advantage brand within the CPG / Retail community through keynote presentations, conference/association participation, white papers, published articles, and other efforts
  • Contributing to innovations and piloting new approaches as we further develop our end-to-end Client Engagement experience


Key Competencies: Advantage has identified the following set of competencies that successful client service leaders demonstrate and develop in the role over time:
  • Expertise in the Retail industry: Deep knowledge about how business is done, challenges between trading partners, key trends, and relationship dynamics.
  • A Growth Mindset: An orientation to continually growing yourself, relationships, people, teams, and the business.
  • Prospecting for Growth: The ability to use prospecting principles, processes, and tools to identify and engage potential clients in the market while continually prospecting within existing clients to capitalize on additional business opportunities.
  • Analytical and Strategic Thinking, with a Bias for Action: The ability to anticipate future opportunities and trends accurately. Being future oriented and able to create competitive and breakthrough strategies and plans.
  • Practical Understanding of Market Research Principles: Ability to quickly grasp our data model, methods, and insight-to-action approach, and an understanding of related data and research.
  • Solid Industry Connectivity: Building thriving industry relationships, particularly CPG companies and retailers, becoming a trusted advisor, and creating mutually beneficial relationships.
  • Client Leadership: Acting as an advocate for our clients, understanding their needs, and recommending the right solutions, while also implementing successful client leadership programs and practices that drive long-term, sustainable, profitable growth for both Advantage and our clients, while achieving high levels of client engagement.
  • Effective Communication: Understanding and applying effective communication concepts, tools, and techniques. The ability to effectively transmit, receive, and interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Insightful Presentations: The ability to present innovative, actionable insights using relevant market data and trends. Proficient at using storytelling tools and techniques to engage clients and deliver new information. Must be able to present to various size audiences (remote and in person).
  • Entrepreneurial Drive: Being driven, ambitious, and motivated to consistently meet / exceed targets. Ability to work independently and an entrepreneurial mindset a positive attitude, zest for learning and always seeking innovations and efficiencies.
  • Effective Decision Making in Ambiguous and Difficult Situations: The ability to act effectively on partial or conflicting information, eliminate roadblocks, take unpopular stands when necessary, and face adversity head on.


Location: This role is home-office based. Preferred location is in the UK or Western Europe.


Travel: Expectations include occasional travel to:
  • Client offices for meetings and presentations, as needed (most are via videoconference)
  • Regional or Toronto office conferences (occasional)
  • Relevant conferences or industry events


Why Should You Work with Us?
Advantage offers an excellent work-life balance, including the following:
  • Stable company with an established client base
  • Flex culture
  • Intelligent and passionate team members
  • Unique business positioning, and new opportunities around every corner
  • Competitive compensation package
  • Generous leave policy and winter holiday office closure

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Market ResearchMicrosoft NetworkingRetail OperationsOrganizational LeadershipCustomer Relationship ManagementEffective CommunicationPresentation Training

Other Skills

  • Growth Mindedness
  • Decision Making
  • Entrepreneurship
  • Strategic Thinking
  • Analytical Thinking
Are you interested?

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