Swayable is a fast-growing, cloud analytics product that measures public opinion and the impact of messages and advertising content on it. It is a 30-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by two physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (Amazon, Airbnb, Square, Paramount Pictures), technology companies (Meta, Google), researchers (MIT, Yale, Stanford) and mission-aligned advocacy campaigns (including multiple Democratic Presidential candidates).
Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.
About the role:
Swayable is looking for a high-performing leader for our client success and research team to lead relationship development, growth, and expansion for our most strategic accounts while managing the CS team. In this role, you will oversee the delivery of critical research that meets clients' business needs, deliver significant ROI, and approach consultative conversations with a commercially driven mindset.
Responsibilities:
- Build strong relationships with our enterprise, strategic clients, including in person, ensuring the profitability and growth of existing client accounts
- Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
- Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform
- Ensure client satisfaction, added value, and continued usage
- Maintain a detailed awareness of relevant market trends affecting accounts, and developments in the wider marketing and advertising industry.
- Collaborate closely with the sales team on expansion opportunities within your client portfolio
- Negotiate contracts and fees with marketing and consumer insight stakeholders
Requirements:
- 10+ years of experience in client-facing roles, ideally at an agency
- Experience leading commercial relationships and negotiating contracts
- Significant experience developing and winning pitches and leading complex projects at enterprise clients
- College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
What you'll gain:
- Problem-solving and relationship-building with leading clients, many of which are major consumer-facing brands and technology companies (Amazon, Meta, Square, Paramount Pictures)
- (Client) Leadership skills
- Development and project management of cutting-edge programs as part of digital marketing transformation
- Exposure to cutting edge technology and research methodology through the Swayable Platform
- Insight into content creation and messaging techniques that influence modern day marketing
- Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales
- Comfort with advanced data analytics, synthesis, and storytelling
Team:
You will be joining the Client and Research Success Team at Swayable, which leads the client relationships for the business. This includes large consumer facing brands, technology brands, and creative agencies. We are the primary interface between our clients and the product. We have a strong team culture with an emphasis on professional development. We have routine check-ins, regular two-way feedback and goal setting, and monthly retrospectives. Our team operates as a support network, where we regularly step in to help each other out.
Location:
This role is based out of our Williamsburg, Brooklyn, NY office. We have a hybrid remote/in-office model and are in office 3 days a week.
Benefits:
- 100% Medical, Dental & Vision Plans
- Starting base salary range of $175-210k depending on previous experience + variable compensation
- Generous PTO
- Equity options
- 401k, FSA
- Ongoing professional development stipend
We are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.
