We are seeking an experienced Infrastructure Engineer, who can provide scalable solutions and work independently and be a good team player. This individual will be responsible for the day-to-day operations, administering, monitoring, troubleshooting, automation, and configuration of Windows/VMware/Linux servers in AWS and on-prem. This individual will also manage and resolve service requests via ServiceNow ticketing system and work closely with internal teams (DevSecOps, Infrastructure, Networking, UC, and AV) and support other customers like Information Security.
Responsibilities:Manage, coordinate, and implement software upgrades, patches, hot fixes on Linux/Windows/ESXisystems, using tools like SCCM, Satellite, Spacewalk Maintain OS configuration using Configuration Management tools like AnsibleSupport file/printer servers and manage AD resource permissionsManage external digital certificate requests and external DNS providerParticipate in Data Center consolidation, and migration to the cloud (AWS)Provide hands on operational support for Firewalls, Routers, Switches and associated Security related devices.investigate and resolve network and security incidentsFault finding, analysis and of logging information for reporting of performance exceptionsProactively monitoring system performance and capacity planningCreate and modify scripts or applications to perform tasksProvide input on ways to improve the stability, security, efficiency, and scalability of the environmentCollaborate with other teams and team members to develop automation strategies and deployment processesDesign and document SOPs (Standard Operating Procedures) for system administration activitiesMaintain best practices on managing systems and services across all environmentsMust be able to participate in periodic on-call rotationMust be able to work with minimal supervision, is self-motivated and able to define, plan and implement long-term goals, tasks and projects
Qualifications:BS in Computer Science or Engineering or information systems or related field (or equivalent experience) requiredGood understanding of AWS services like EC2, S3, VPC, Route53 and Kubernetes7+ years Windows/VMware/Linux systems administration experienceScripting skills: highly skilled in a at least two typical scripting languages (shell/bash, PowerShell, Perl, python, ruby)Knowledge of infrastructure automation tools such as Ansible, Terraform, Satellite, Spacewalk etc.Experience designing and maintaining AWS-based systemsExperience configuring Linux/Windows guests in a VMware ESXi environmentExperience supporting Microsoft Exchange, preferably in a hybrid environmentStrong understanding of Active Directory and related technologies, especially DNS and DHCPA thorough understanding and management of Microsoft applications: ADFS, PKI, SCOM, KMS, MBAM, RDS, IIS, and SQL2+ years of Office 365 experience including migrations from on-premises highly desiredA full understanding of Microsoft Office 365 administration and experience supporting complex environments with emphasis on Exchange and SharePoint OnlineIn-depth knowledge related to the Office 365 applications and features including Azure DirectoryExcellent problem solving, multitasking, troubleshooting skills and attention to details are required to work in this challenging and dynamic environmentWindows client OS image building (preferably using MDT) is a plusSCCM experience for patch management, application deployment, and OS deployment is a plusKnowledge of SSO integration between Office 365 and major SSO providers like OktaGood understanding of Cisco switches, DMVPN, Palo Alto Network firewallComfortable working with third parties and managed service providersStrong knowledge related to email security (SPF, DKIM, and DMARC) and security best practices in general and mail client/server troubleshootingStrong documentation skill, analytical, organizational, and problem solving skills, as well as accuracy and attention to detailVery strong interpersonal, customer service, result oriented and team building skills are essentialJamf experience for MACs management is a plusAny Linux (RHCT, RHCE and LPIC), AWS certifications or Office 365 MCSA will be plusAbout Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
