Job Title:
Associate, Marketing Solutions - Bilingual (English/French)
Job Description
The Bilingual Marketing Consultant is the primary contact with customers within an assigned region/zone. Perform marketing, sales and consulting functions via telephone and computer to develop, implement, maintain and enhance assigned Dealer marketing and customer attainment and retention goals.
Essential responsibilities:
· Build strong sales and consultative relationships while covering the assigned dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.
· Educate and inform dealer base on current program offerings and services, encourage enrollment, offer consultation regarding current dealer product/service selections and assist dealers with achieving marketing goals.
· Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance. Present Marketing plans, trends, and additional suggestions to client/dealers.
· Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.
· Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.
· Edit and proof dealer communications.
· Maintain accurate dealer information, data, pricing, list maintenance, customer maintenance.
· Maintain calendars and timelines for assigned marketing initiatives.
· Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.
· Assist in the creation and development of processes and procedures.
· Produce periodic reports and recommendations regarding performance status of dealer base.
· Implement quality control process for marketing materials, dealer selections and dealer originated copy.
· Assist in the resolution of data issues.
· Travel may be required.
Candidate Profile
- 2-4 years of experience in sales, marketing and customer service a requirement.
- Bilingual in French and English is a requirement.
- Bachelor’s degree (BA or BS) from an accredited four-year college or university good to have.
- Experience in Microsoft Office specifically Word, Excel, PowerPoint, Outlook and Access a requirement.
- Sales/ Marketing experience in an Automotive industry preferred.
- Must be able to write reports and business correspondence and have the ability to effectively present the information to management or customers.
- Ability to multi-task.
- Must be able to work with all levels and backgrounds in a diverse workforce.
- Desired skills include: Experience with Direct Marketing, experience creating/implementing marketing plans.
Concentrix is an equal opportunity employer and an E-verify participant. Concentrix considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status or any other legally protected characteristic.
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Location:
CAN, ON, Work-at-Home
Language Requirements:
Time Type:
Full time
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