CPT-7365 eCommerce Brand Manager at 20four7VA

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CPT-7365 eCommerce Brand Manager

REQUIRED SERVICE: eCommerce Support
REQUESTED EXPERIENCE TIER LEVEL: Junior-Advanced Level
MIN. HOURS/WEEK: 10-30 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: TO BE ARRANGED
SHIFT DAYS: Monday to Friday
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: N/A

We are seeking a detail-oriented and proactive E-Commerce Operations Specialist to manage our online sales platforms, including Amazon, Walmart, Shopify, and Faire.com. This role involves reporting, account management, customer support, and process optimization to enhance our e-commerce performance.

Responsibilities

• Reporting:
  • Generate and analyze aggregated sales reports across multiple platforms (Amazon, Walmart, Shopify, Faire.com).
  • Utilize Helium10 tools, including Cerebro and Magnet, to create comprehensive reports.
• Amazon, Shopify, and Walmart Management:
  • Monitor account performance and address alerts related to shipping delays, suppressed listings, and other issues.
  • Provide exceptional customer support by responding to Amazon messages, emails, Walmart inquiries, and social media comments.
  • Process orders and returns efficiently to ensure a smooth customer experience.
  • Respond to negative feedback and reviews in a timely and professional manner.
  • Open and resolve cases and tickets for listing-related issues.
  • Follow up on Amazon FBA returns to ensure resolution.
  • Develop and post engaging content on Amazon to drive traffic and sales.
  • Create and document Standard Operating Procedures (SOPs) to streamline processes.
  • Manage merchandising and listing optimization for all products.
  • Develop Amazon shipping templates to enhance shipping efficiency.

Qualifications

• Experience in e-commerce management, particularly with Amazon, Walmart, and Shopify.
• Proficiency in using Helium10 and similar reporting tools.
• Strong analytical skills with the ability to interpret sales data.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a focus on customer satisfaction.
• Ability to work independently and manage multiple tasks efficiently.

Applications/Tools

• Amazon
• Walmart
• Shopify
• Faire.com
• Helium10
• Cerebro
• Magnet

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!