Fluency and Specialization with at least two modern languages such as Java, C++, Python or C# including object-oriented design
Experience in building products using micro-services oriented architecture and extensible REST APIs
Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
Experience with continuous delivery and infrastructure as code
Fluency in DevOps Concepts, Cloud Architecture, and Azure DevOps Operational Framework
Experience in leveraging PowerShell scripting
Experience in existing Operational Portals such as Azure Portal
Experience in application monitoring tools and performance assessments: Splunk or Application Insights
Experience in Datacenter structure, capabilities, and offerings, including the Azure platform, and its native services
Experience in security protocols & products: Understanding of Active Directory, Windows Authentication, SAML, OAuth
Experience in Azure Network (Subscription, Security zoning, etc)
In-depth knowledge of CS data structures and algorithms
Strong problem-solving ability
Ability to excel in a fast-paced, startup-like environment
Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)
Must be knowledgeable of Contact Center technologies to include, Call Flows, IVR’s, Quality Management, Workforce Engagement Management, Operational Reporting, Speech Analytics.
Must be knowledgeable of Unified communication and collaboration.
Must have in-depth understanding Contact Center Operations to include Call Flow Queue Prioritization Strategies, Call Flow Optimizations, and other key design elements.
Must be knowledgeable of software coding and/or following standard processes that have been published and the guidelines for the design
Must have the ability to create architectural diagrams and understand dataflows to develop or implement a technical solution.
Must be able to lead, plan, estimate work and teach subject matter expertise to develop junior team members
Understanding of Observability principles to include best monitoring practices, log review, alerting and reporting
Strong Troubleshooting skills for all aspects of the Contact Center Platforms and required to be on call for production support
Must be able to communicate in a clear, concise, professional manner, to be understood by customers, clients, co-workers, and other employees of the organization
Design, Configure, deploy, and Operate Cisco Unified Call Manager, Unified Contact Center Enterprise, Cisco Unity, Cisco Voice Portal, Finesse Systems, Cisco Unified Intelligence Center, Cisco Contact Center Management Portal, and other key networking technologies such as Voice Gateways.
Deep understanding of Enterprise Cisco Voice Technology and data center stacks, to include Compute, Storage, security, and Network environments, and Working knowledge of secure practices (PII, PCI).
Have familiarity with Voice technologies, including the Nuance Natural Language Platform, SQL databases, and Oracle Session Border Controller (SBC).
Full Stack Software Developer with DevOps experience in AWS Cloud based technologies such as IAM, Kinesis, DynamoDB, Amazon Connect, Lambda, Amazon Lex, S3, CloudFront, Contact Lens, Sage Maker
Designs and implements Amazon Connect Contact Flows according to the business needs and the best practices. Preferred Languages, Node.js, .Net, Python
CICD Pipeline experience to include establishing of pipelines, integration to repos and automation of deployments. Preferred technologies include Terraform, CloudFront, Command line, Languages, JSON/YAML
