Sales Operations Assistant

Position Description:

At a Glance

Legrand has an exciting remote opportunity for a Sales Operations Assistant to join the Data, Power & Control Division on a remote basis; ideally able to work between 9-6 EST or 7-4pm PST. 

What Will You Do?

Role: Legrand has an exciting opportunity for a Sales Operations Assistant to join the Data Power and Control Team. Under direction of the Sales Operations Manager, the Sales Operations Assistant will provide assistance to inside sales team and customers to complete sales orders. The Sales Operations Assistant represents the entire range of company products and services.

Main Job Duties:

· Provide exceptional customer service to develop and maintain relationships with key partners/customers. Be proactive to provide information and respond to questions in a timely manner.

· Maintain accurate customer records and sales transactions in Salesforce CRM and SAP ERP.

· Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates and inventory availability; expedite orders, follow through on quotes, and complete sales orders.

· Coordinate sales related activities with all members of the sales, marketing, operations and product support team.

· Complete required training and development objectives within the assigned time frame, stay up-to-date with new features and product launches.

· Have a basic understanding of DPC’s products and services, and is current on industry trends and practices in the datacenter market place.

· Resolve customer complaints by investigating problems, developing solutions and making recommendations to management for resolution.

· Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas.

· Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions.

· Perform other duties as assigned.

Education: Preferred but not required - Associate’s or Bachelor’s degree with emphasis in Business or related field; or equivalent combination of education and experience.

Experience: A minimum of 3 years customer service experience or related industry experience. Experience in IT, data center industry preferred.

Salesforce and SAP experience is required

Skills/Knowledge/Abilities:

• Project management skills including planning, organizing, and coordinating tasks.

• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint), experience with Salesforce.com preferred.

• Effective oral and written communication skills with the ability to provide information across multiple groups in the Company including Finance, Engineering, Marketing, and Sales.

• Strong organizational and planning skills and the ability to work independently.

• Position will require limited travel nationally; ideal candidate must be able to travel up to 4 times a year.

DESIRED COMPETENCIES:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

• Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

• Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.

• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Salary:  $45,000 - $50,000 

Benefits:  LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.  For more information, visit legrand.us

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

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Equal Opportunity Employer

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