Offer summary
Qualifications:
Associate's or Bachelor's degree in Computer Science preferred, 1-2 years of helpdesk or technical support experience, Strong knowledge of computer systems and software, Experience with Windows OS, Microsoft Office suite, and mobile app troubleshooting, Active Directory and Windows Server knowledge is a plus.
Key responsabilities:
- Serve as the first point of contact for technical assistance
- Perform remote troubleshooting for phone-related applications
- Assess and resolve problems for Cisco voice products
- Escalate unresolved issues to next level support
- Record events in resolution logs and suggest improvements