Offer summary
Qualifications:
Associates or Bachelor's degree preferred, 1-2 years helpdesk technician experience preferred, Strong knowledge of computer systems and software, Familiarity with Cisco voice products is a plus, Active Directory or Windows Server knowledge preferred.
Key responsabilities:
- Serve as first contact for technical assistance
- Perform remote troubleshooting for phone applications
- Assess, diagnose, and resolve phone related issues
- Document events and suggest improvements
- Participate in a 24x7 on-call rotation