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Customer Experience Guide

Remote:

Full Remote

Contract:

Full time

Salary:

36 - 38K yearly

Experience:

Mid-level (2-5 years)

Work from:

Canada

Offer summary

Qualifications:

2+ years experience in contact centre support, Exceptional written and verbal communication skills, Customer service oriented, Knowledge of men's fashion and tailoring, Familiarity with Microsoft Office and ZenDesk.

Key responsabilities:

Provide world-class customer care via chat, email, and phone
Develop compelling solutions for customer issues
Collaborate with teams to improve processes
Assist customers with garment fit issues
Liaise with Team Leads for issue resolution

INDOCHINO

501 - 1000 Employees

See more INDOCHINO offers

Job description

Compensation range: $19.00-20.00/hour

Indochino is all about inspiring confidence that people admire, working here is to be a part of a growing and exciting made to measure experience and we are looking for someone amazing to join our team. As the Customer Experience Guide you will provide world-class customer care to Indochino customers, understand customer issues over time and develop compelling solutions to primate customer needs and questions.

KEY ACCOUNTABILITIES:

Reporting to the Manager, Customer Experience, the Customer Experience Guide will be responsible for ensuring that INDOCHINO customers have a consistently positive brand experience by providing the best customer care in the world. The ideal person for this position is a forward thinker, critical decision maker, detail obsessed, and has the ability to anticipate needs before they arise.

RESPONSIBILITIES:

Provide world-class customer care to Indochino customers by chat, email and phone
Understand customer issues over time and develop compelling solutions to preempt customer needs and questions
Consistently work with other teams to track, solve and innovate our processes and procedures to provide an exceptional customer experience pre and post purchase
Collaborate with the Operations Team to ensure all customer requests are confirmed and understood
Assisting customers with their garments fit issues through our systems tools and available resources
Liaise with our Team Leads to resolve individual customer issues

REQUIREMENTS:

2+ years experience in a contact centre, providing email, chat, and phone support
Exceptional communication skills, both written and verbal
Customer service oriented with a natural desire to care for the needs of others
Deep desire to put drive & effort into your work
Knowledge and passion for men’s fashion and style trends
Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
Past experience with billing issues, returns & data metrics an asset
Familiarity with the Microsoft Office Suite
Familiarity with ZenDesk preferred

This is a remote position, however, preference will be given to candidates from the lower mainland/Vancouver area.

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you!